What are the categories of events described in the ITIL service operation book?
Informational, scheduled, normal
Scheduled, unscheduled, emergency
Informational, warning, exception
Warning, reactive, proactive
Which of the following is the BEST description of a centralized service desk?
The desk is co-located within or physically close to the user community it serves
The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
The desk provides 24 hour global support
There is a single desk in one location serving the whole organization
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
A capacity database
A definitive media library
A request for change
A known error database
Which of the following would NOT be contained in a release policy?
Naming and numbering conventions
Entry and exit criteria of the release into testing
Roles and responsibilities for the release
The risk register for the release
Which reason describes why ITIL is so successful?
The five ITIL volumes are concise
It is not tied to any particular vendor platform
It tells service providers exactly how to be successful
It is designed to be used to manage projects
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
A service object
A known error
Which two elements of financial management for IT services are mandatory?
Budgeting and charging
Accounting and charging
Budgeting and accounting
Costing and charging
What is the primary focus of business capacity management?
Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Review of all capacity supplier agreements and underpinning contracts with supplier management
Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
* The most recent comments are at the top.
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please am trying to write mine by April can some pls send me the latest dumbs to donosmos2gmailm
I am planning to give ITIL V3 exam this month Jan2014,can some one plz tell me is this dumps are still valid for the year 2014 also.?
Help me guys.
I am planning to write the exam in India. Is this dump still valid?
Can anyone tell this dump valid now? i am trying to write this exam from India(Chennai)?
100% valid question bank....well trusted. Thanks
Real....set of exam questions...don't miss it!
Hi All, I am from India and my manager wanted me to complete ITIL external in a month. Could anybody help me on the documentsPDFs and also with trustworthy dumps to successfully clear my exam? I will never this help if offered which will help me to get promoted from trainee.
Passed on the 16th - got 95% just by studying this dump
what is the difference between EX0-101 and EX0-117
Hican someone tell me what should study EX0-101 or EX0-117
Hi Is this Dumpsheet still valid? I have exam next month. If someone has PDF version please share it via my email xtreme_jenniferm. Thanks
Just Passed with 90%.3 new questions,,,, Thanks Ted & AmraKoth
Just Passed with 90%.3 new questions,,,, Thanks Ted
If someone has PDF version of dump, kindly mail me shiva_arjunayahoo.in.Unable to access through vcq. Thanks in advance
how to install this file. i downloaded but unable to proceed to install
Thanks a lot 65 % valid questions till Jul 08 , 2013.
Just passed my ITIL Foundation today with 98% score. These materials are awesome, and they complemented my earlier reading and preparation:
EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q (has 131 questions + explanation)EXIN.Testinexam.EX0-117.v2013-05-11.by.yoh.215q (has 215 questions)
70% questions are valid from this dumps. cleared itil on july 2nd
superb set.very much valid .u guys rock!!
Earlier i failed with dump i got in google, later i have made another attempt by getting the dump from .itildumps.websm
so i would better suggest try from this website
Martin from Netherlands
Passed 21-05-2013 78% 10 new questions. Dumps used:
EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vceEXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vce exam2 last 15 questions.
Its Raghu here from UAE..Cleared ITIL V3 Certification with 82% today..a suggestion for u all..get a good grip on subject..all d dumps from examcollection is more dan enuf just to clear an exam..its better to gain a subject whose target is 95+ %%.. m mAll D Best for U Guyss.. !!!!
hi Passed with 75 %. in Egypt Dump still valid.7new question
Mike Jones American
Passed with 92%. Watched CBT and took Amrakoth until I scored 97%. I flagged all the new q's, there were 14. 7 were very easy to answer, 3 I likely got right and 4 I had no idea. I downloaded the CBT from kickasstorrents dot com.I finished the exam in less then 15 min and spent 10 min reviewing anything I flagged.
still calid in New Zealand. Passed with excellent score on 18th April. Thanks.
Passed today 77%
passed today 15 April 2013. test through VUEScored: 95%time used: 15minnew questions: 3read your materials well and know your stuff
******if u can sleep with this dumps******EXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vceEXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vceEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vce******if u can sleep with this dumps******
NOTE***EXIN.ActualTests.EX0-101.v2012-09-06.by.getitcert.369q.vce *** i found very few anwsers here incorrect.but this dumps gave me the extra point and is very much valid believe me***
good luck guys
for those taking ITIL to the next level lets form a reading group to make things easier for us. thanks tintedfun(at)yahoom
Guys, Can someone tell me how long does ITIL takes to mail me the certificate?
Passed with 80%. I went through Amrakoth 3 times and watched CBT nuggets twice to make sure I understand the concepts well.Studying for the exam is boring YAWN, I am glad I passed. :-)
Today I passed ITIL V3 [BCS-BH0-012] in prometric with 77.5%. Answered 31 correct out of 40. 65% is pass percentage. Amarkoth dumps are more than enough to clear the exam. Nine questions seems to new but U can clear.
Dumps need to red:
Thnak u Amar u will will have good carrer as u r helping all of us. If you have any firewall dumps let me know need to take few.
Today passed exam with 90 % in India
Thanks to Ted, Amrakoth and CoteDivoire
If you are planning to give the exam from prometric then Exam code - EX0-117 and from Pearson VUE - ">ITIL-F
Friends refer only below 3 Dumps, out of 40, 36 Questions came from below dumps
1) EXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vce2) EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vce3) EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vce
Best of Luck
Anonymous from UAE: That's what I said. Use the dump only for practice! You've to study the material. Dumps are in order to test your knowledge and save you from spend another bunch of dollars to re-take the exam.
7oda karama from Egypt:
Check this out. Maybe it will help you:
Passed today with 75%. About 10 of the total 40 questions were new to me.
Good . Scored 3540 . about 8 new questions but all went good
Passed today with 75%. About 15 of the total 40 questions were new to me.I have done this test exam about 16 times, each with 40 random questions so it might be that I simply never encountered these new questions, but I doubt it..
Passed today with 88%. Dumps are valid. Approx 30 questions from this dump. The rest questions are easy if you have basic understanding and read the books.
Passed today with 88 %Dumps are Valid
Anonymous from UAE
GUys .just passed today .the DUMPs are not Sufficient .Wait for better once .
I was lucky .WAIT FOR BETTER DUMPS ..
Kindly be informed that I want to know what are the diffrences between EX0-117 and EX0-101 ExamsNote that exact name of EX0-117 is ITIL syllabus 2011Best Regards,
I did the test today on 1103 and passed with 88%. I recommend that you study to conduct this examination.
hello,I studied this dump and EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vce.Only 27 of the 40 questions were part of the dumps.But I did many test questions were based on responses from dump, and the answers were the questions of proof.In short, the questions were reversed.
I passed with 88%. I recommend that you study to conduct this examination.
ssed today with 90%, 25 questions this dump!. Questions about financial managmentThanks!
Just passed today with a 85% score, form this dump just 20 questions in the exam.
ITIL Study Material
Hi guys, I have just finished my exam in Poland. Only 20 questions out of 40 were the same as in this dump. I passed the exam with 90% score as the new questions were not very difficult when you have some basic ITIL knowledge (my preparation was mainly based on this dump and some internal learings).
Cleared the exam with 88%, around 75% is from the dumps and rest all new, i would sugggest to have basic knowledge of ITIL V3, which will help to pass
Took exam w Loyalist..online from home. Passed w 78%. Had about 10 questions not from this dump. I suggest taking several practice exams from these dumps as well as free ones that you can find online. Good luck.
hi Passed with 80 %. in India. Dump still valid.
Passed today with 87x..dumps still valid
Passed exam today with these two below, this is valid for ITIL exam in Bangkok.
EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vceEXIN passguide EX0-117 v2012-11-21 by Ted 155q.vce
I just cleared my ITIL exam yesterday with 90 % in KSAThank You
Study ITIL study material and understand concepts. Then use dumps.
If you re clear with concept, its easy to pass.
almost 15-20 new questions.
I passed the exam with 95% from taiwan. Almost 10~15 new question.
Got a low pass 1hr ago in Taiwan, there were about 15 Q from this dump.If you do not have ITIL basic concept, I suggest waiting for next exactly dump.
Passed 1 hour ago with score 97%. You need basic knowledge about ITIL(read at least one book about ITIL Foundation) and you can pass it without problem. I had 16 new questions, not from these dumps.
Passed yesterday, most of the questions from this file
Passed with a score of 78% from Bangalore.Around 25 question from this dumps.
I passed with 95% on 09-02 in the Netherlands using this dump. Warning: only 2040 questions where in this dump. But they where very similar so I could guess them.
Passed 22 Feb with 88%. about 15-20 Qs from this dump, the others are totally diferent but not complicated if you study.
just know the sylabus of itil fundation and you will pass without a problemfew question from this dump
Still Valid but be prepared. I got around 6-7 new questions, never seen before...
I've also used this book, Testing myself only with the first 40 ques of each chapter. Few of the ques on the exam came out of this book.
Hi all,These dumps are valid in INDIA. But please do not rely solely on this. Appeared EX0-117 at a prometric centre at Gurgaon, India and 20 questions were from this dumps. Rest 20 were from outside. Please be prepared with some other stuff as well.And yeah, btw I cleared the test. :D
me form india
I passed the ITIL Foundation EX0-117 exam today with 85%.
This test does have some new questions, maybe 10 to 15 of them, but you can get most of them right if you understand the ITIL basic Foundation concepts.
Be prepared with the below dumps,EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q
15 questions are out of this dumps..
Hi,Can anyone please tell me if this or other dumps here also valid for APMG ITIL 2011 Foundation Certificate in IT Service Management Certification .
Thaknks in advance.
Passed with 85% from Prometric. Some questions were from here.
Pass with 77%. About half of the questions were not from this dump. Don't forget to study people.
I´ve just passed with 85% , guys pay attention about 10 new questions out from this dump. Thx
Which paper should i give Ex0-117 or ITILF, as here in Pakistan only Ex0-117. is it valid to give ? has anyone given this in recent days, as i am planning to give it on 26Feb..thanks, addy
bea check itil web site, itil-f has sylabus from 2011 and itilv3 from 2009 - thats my quess
Mat anyone expert professional to explain more details what's different between 'ITIL Foundation V3 ' ">ITIL-F' ???
BCS ITIL exam is it as same as 'ITIL Foundation V3 ' ">ITIL-F'??
Kanutoken of Philippines
Passed the ITIL V3 117 yesterday with 75% score.
Both reviewer are VALID 100%.EXIN.Testinexam.EX0-117.v2012-11-23.by.Anonymous.131qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q
Thanks to both reviewer..
ITIL_user from Netherlands : Yes its the same !!
Cleared today. 12- 15 new questions. Study well. all the best guys.
Is this the correct collection for the ITIL® Foundation Certificate in IT Service Management (ITILv3) exam?
dumps are still valid.passed today wth 94%.at least 34 questions came out of 40.
I have passed the Exam 1 hour ago with 80% score , around 60% of the Question came from this Dump , some Q came with different phrases, please focus on the questions before answering them ,
passed in brazil with a score of 100% (PEARSON VUE) super valid.
Ahmed and Mostafa : what the dump file name which have 155Q ?? plz share the link ..
The dump is valid, I passed today with 95% score :)
Shame on you "Aayush from India" for spreading lies about this test!
I passed the ITIL Foundation EX0-117 exam today in the high 900's.
This test does have some new questions, maybe 10 to 12 of them, but you can get most of them right if you understand the ITIL basic Foundation concepts.
But most of the questions were in from the following VCE's:
I personally liked the "EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q" because it has explanations.
If you want a concise study guide for understanding ITIL basic Foundation concepts that I found helpful download this one named: "ITIL_V3_Study_Guide Release Version 184.108.40.206"
Good luck all.
Ahmed , I am going to take the exam in Monday with VUE , i am planning to finish this dump and the one u mentioned with 155Q , wish the luck for me .Any recommendation are welcome :)
This dump is valid in the Middle East. I just passed with 97%. The questions were exactly the same. Please, guys, don't trick others by saying this dump is no longer valid. If you want something for yourself, you should also want it for others. Please review the dump with 155 questions. Thanks to the provider of this dump.
This dump is exactly the same dump , i have got 40 question all are herethanks so much .I had got score 100%
I appeared yesterday and passed the exam with 98%. Almost 15 new question and was too confusing ..Prepare well before appearing in exam .. Good Luck Everyone..
Yesterday i gave the same in india. Passed but only 7-8 questions came from this dump out of 40. Most of the questions have changed.
jan i did it in English
India, Yesterday passed with score of 83%. Few new question added..
passed with a score of 70% from bangalore. new questions were too confusing.
passed yesterday in egypt 100% valid all the questions are exactly the same as in this dump score 93% :)
michael what language did you do your exam dutch or english?
i did exam today and all the questions are exactly the same as in this dump 100% valid
Just passed yesterday in Brazil with a 100% score. This dump is exactly the same dump "EXIN Testinexam EX0-117 v2012-11-23 by Anonymous 131q.vce ", EXCEPT FOR THE EXPLANATIONS.
Amra Koth - first among lions
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