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ITIL-F - ITIL Foundation - Dump Information

Vendor : Exin
Exam Code : ITIL-F
Exam Name : ITIL Foundation
Questions and Answers : 215 Q & A
Updated On : January 22, 2018
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ITIL-F Questions and Answers



What are the categories of events described in the ITIL service operation book?

  1. Informational, scheduled, normal

  2. Scheduled, unscheduled, emergency

  3. Informational, warning, exception

  4. Warning, reactive, proactive

Answer: C


Which of the following is the BEST description of a centralized service desk?

  1. The desk is co-located within or physically close to the user community it serves

  2. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place

  3. The desk provides 24 hour global support

  4. There is a single desk in one location serving the whole organization

Answer: D


Which of the following would be most useful in helping to implement a workaround as quickly as possible?

  1. A capacity database

  2. A definitive media library

  3. A request for change

  4. A known error database

Answer: D


Which of the following would NOT be contained in a release policy?

  1. Naming and numbering conventions

  2. Entry and exit criteria of the release into testing

  3. Roles and responsibilities for the release

  4. The risk register for the release

Answer: D


Which reason describes why ITIL is so successful?

  1. The five ITIL volumes are concise

  2. It is not tied to any particular vendor platform

  3. It tells service providers exactly how to be successful

  4. It is designed to be used to manage projects

Answer: B


What type of record should you raise when a problem diagnosis is complete and a workaround is available?

  1. A service object

  2. An incident

  3. A change

  4. A known error

Answer: D


Which two elements of financial management for IT services are mandatory?

  1. Budgeting and charging

  2. Accounting and charging

  3. Budgeting and accounting

  4. Costing and charging

Answer: C


What is the primary focus of business capacity management?

  1. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

  2. Review of all capacity supplier agreements and underpinning contracts with supplier management

  3. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

  4. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Answer: D

Exin ITIL-F Exam (ITIL Foundation) Detailed Information

If you want to be greener and smarter but just as effective in the way you do business, the Green IT certificate offers the solution. EXIN offers two types of Green IT certificates.
EXIN BCS Business Analysis
EXIN certification scheme addresses different elements of Business Analysis, such as Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
CCC Big Data
The EXIN CCC certification program provides a solid base of knowledge by covering the origin and characteristics of Big Data, the tools and technologies such as Hadoop and MongoDB and the main players involved.
CCC Cloud Computing
The CCC Cloud Computing certification program is vendor-neutral and role-based: it addresses many aspects of Cloud Computing, encompassing all ICT roles which are critical for successful cloud adoption and readiness.
The Foundation Series
This certification program is available in Dutch only.
The EXIN DevOps Master certification is unique in the world as it comprises an advanced exam and a training that includes practical assignments to prove the competences of candidate DevOps Masters.
EXIN Business Information Management with reference to BiSL
The exam tests your theoretical knowledge of the BiSL framework. With the certificate you show that you are able to bridge the gap between business and IT. Thousands of professionals have already gained their certificate from EXIN.
EXIN Privacy and Data Protection
Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of laws and regulations relating to data privacy and how this knowledge can be used to be compliant.
Lean IT
Achieving more with less, that is Lean IT. Adopting a new way of thinking and doing enables companies to respond to changing customer desires with high variety, high quality, and fast throughput times. This is managed with less human effort, less space, less capital, and less time.
EXIN Ethical Hacking
Ethical Hacking is in current times of increasing cybercrime a necessity when becoming cyber-resilient: a well-known method of duplicating the intent and actions of malicious hackers in order to locate, evaluate and resolve hardware and software vulnerabilities.
EXIN Certification in OpenStack Software
OpenStack is the Open Source operating system for building and managing cloud computing platforms for public and private clouds.
This program is the first vendor-neutral certification program for OpenStack to be offered by an independent examination institute. It focusses on how to apply and use OpenStack Software when managing company data in a Cloud.
EXIN Secure Programming
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of their attention appears to be focused on reactive measures instead of on preventive measures. In-built security of applications is worth the investment. The certification of developers and software programmers is key in developing secure software.
EXIN Application Management with reference to ASL
There is considerable interest in application management. This EXIN exam tests your theoretical knowledge of the context, processes and use of application management. Included within this are references to the ASL framework. This EXIN certificate is indispensable for anyone who needs to deal with application management in his/her role.
New software releases are being issued in increasingly rapid succession, making testing ever more important. The structured test management approach of TMap NEXT® ensures a shorter time-to-market, which means that qualified testers are needed.
Testing takes time and money but offers insufficient insight into the quality of the test process itself. Applying TPI NEXT® will provide not only insight into the quality but improvement as well, taking into account the business drivers of the organization.
EXIN ITSM based on ISO/IEC 20000
With an ITSM certificate, you can show that you are a professional in IT service management. Practically orientated, on various levels and aimed at job descriptions. Choice of 11 certificates.
Indispensable for any IT specialist wishing to get to the next level in IT Service Management. Put together your own pathway from the 11 ITIL® exams. Best practices, structured method, based on the lifecycle approach.
MOF serves to ensure that an IT department runs as efficiently as possible. Its strength lies in the fact that it incorporates best practices, clear principles and practical models. This certificate is based on MOF 4.0 by Microsoft.
EPI DATA Centre Management
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hi-availability and efficiency in mind.
EXIN Cloud
This program shows that you are familiar with the main concepts of Cloud Computing and that you know what is involved in terms of procurement, management and implementation. ‘Get into the Cloud, and stay in control.’
EXIN Agile Scrum
Applying the agile way of thinking means accepting change. Even to expect it. Because of the flexible way of working, the sprints, the daily meetings and continuous testing there is constantly room to adjust the product, or to change course half way a project. In the end the project will result in a high-quality product that is according to the clients’ wishes.
EXIN Information Security
EXIN Information Security is solely based on the NEN-ISO/IEC 27002. The EXIN qualification programme information security raises awareness of risks and instils a sense of responsibility.
EXIN ITAMOrg IT Asset Management
Trends like Cloud, Mobile, Social, Bring-Your-Own-Device, Consumerization of IT, Bring-Your-Own-Application and Big Data have created significant shifts in the way businesses operate. These shifts make IT Asset Management more important than ever: it helps organizations keep a firm grip on their businesses and most valuable assets.
EXIN Business Continuity Management
Business Continuity Management is an essential part of risk management within any organization. EXIN’s Business Continuity Management certification is policy-oriented without getting into operational ‘how to’ details.
RESILIA™ is a framework of best practice designed to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management.
It is a widely used project management method that navigates you through all the essentials for running a successful project.
P3O® Certification - Portfolio, Programme and Project Offices
It provides advice on how to develop a governance structure that helps optimize an organization’s investment in change.
MoV® - Management of Value
It provides a systematic method to define what value means for organizations, and to communicate it clearly to maximize value across portfolios, programs, projects and operations.
M_o_R® - Management of Risk
It inspects risks from strategic and operational view and within programs and projects.
MoP® - Management of Portfolios
It advices on and shows examples of how to apply principles, practices, and techniques that help optimize an organization’s investment in change.
MSP® - Managing Successful Programmes
It offers principles and processes for the implementation and management of a program.
EXIN BCS Business Analysis
EXIN BCS Business Analysis
Organizations are constantly striving to become more efficient and effective. But how do you know what exactly is needed to reach that goal? And what changes then need to be implemented? Are any IT solutions required? That is where the Business Analyst comes in: to investigate the business situation, identify and evaluate the different options to improve business systems, to define requirements and ensure the effective use of information systems in meeting the needs of the business.
The value
The value of business analysis is in the realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modeling the organization. Through the effective use of business analysis, any organization can realize these benefits, ultimately improving the way they do business.
EXIN Certification
EXIN certification scheme addresses different elements of Business Analysis, like Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
The new certification scheme has been developed by BCS, The British Computer Society. They promote wider social and economic progress through the advancement of information technology science and practice. With the vision to be a world-class organization for IT, they bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.
Business Analysis Certification Scheme
Exams by levelCode
EXIN BCS Foundation Certificate in Business Analysis BAF
EXIN BCS Foundation Certificate in Business Change BCF
EXIN BCS Foundation Certificate in Commercial Awareness CAF
Learn more about EXIN IT Service Management based on ISO/IEC 20000
ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.
The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:
It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
The program allows for ITIL® side entries, both on foundation and expert level.
It contains EXIN’s approach to a practical and role based certification.
It offers many practical examples, case studies and assessments.
IT Service Management EXIN ITSM levels
Use the Fast Track calculator for more side-entry possibilities
The philosophy
Rather than try to do everything that we “could do”, why not focus
on everything that we “must do” initially? This will save time and money.
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates at EXIN.
ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.
Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization.
Exams by levelCode
ITIL ® Foundation Certificate in IT Service Management ITILF
ITIL® Practitioner ITILP
ITIL® Continual Service Improvement Certificate ITILCSI
ITIL® Managing Across the Lifecycle Certificate ITILMLC
ITIL® Operational Support and Analysis Certificate ITILOSA
ITIL® Planning, Protection and Optimization Certificate ITILPPO
ITIL® Release, Control and Validation Certificate ITILRCV
ITIL® Service Design Certificate ITILSD
ITIL® Service Operation Certificate ITILSO
ITIL® Service Offerings and Agreements Certificate ITILSOA
ITIL® Service Strategy Certificate ITILSS
ITIL® Service Transition Certificate ITILST
ITIL® Master Qualification ITILMA
ITIL ® Foundation Certificate in IT Service Management
ITIL ® Foundation Certificate in IT Service Management
ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITILskills enable them to perform and cooperate better.
ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:
EXIN Certified Integrator Agile Service Projects
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
ENABLE D.8. Contract Management
D.9. Personnel Development
MANAGE E.5. Process Improvement
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
Exam content
Candidates are tested on:
1. Service management as a practice (comprehension)
2. The ITIL service lifecycle (comprehension)
3. Generic concepts and definitions (awareness)
4. Key principles and models (comprehension)
5. Selected processes (awareness)
6. Selected functions (awareness)
7. Selected roles (awareness)
8. Technology and architecture (awareness)
9. Competence and training (awareness)
For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website.
Click here to download the glossary in the download section in the right column.
Exam Details
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book: no
Electronic devices permitted: no



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hi Passed with 75 %. in Egypt Dump still valid.7new question

Mike Jones American

Passed with 92%. Watched CBT and took Amrakoth until I scored 97%. I flagged all the new q's, there were 14. 7 were very easy to answer, 3 I likely got right and 4 I had no idea. I downloaded the CBT from kickasstorrents dot com.I finished the exam in less then 15 min and spent 10 min reviewing anything I flagged.


still calid in New Zealand. Passed with excellent score on 18th April. Thanks.

Fikile Sithole

Passed today 77%


passed today 15 April 2013. test through VUEScored: 95%time used: 15minnew questions: 3read your materials well and know your stuff

dump used

******if u can sleep with this dumps************if u can sleep with this dumps******

NOTE*** *** i found very few anwsers here incorrect.but this dumps gave me the extra point and is very much valid believe me***

good luck guys

for those taking ITIL to the next level lets form a reading group to make things easier for us. thanks tintedfun(at)yahoom


Guys, Can someone tell me how long does ITIL takes to mail me the certificate?


Passed with 80%. I went through Amrakoth 3 times and watched CBT nuggets twice to make sure I understand the concepts well.Studying for the exam is boring YAWN, I am glad I passed. :-)


Today I passed ITIL V3 [BCS-BH0-012] in prometric with 77.5%. Answered 31 correct out of 40. 65% is pass percentage. Amarkoth dumps are more than enough to clear the exam. Nine questions seems to new but U can clear.

Dumps need to red:

Amarkoth, Ted

Thnak u Amar u will will have good carrer as u r helping all of us. If you have any firewall dumps let me know need to take few.


Today passed exam with 90 % in India

Thanks to Ted, Amrakoth and CoteDivoire

If you are planning to give the exam from prometric then Exam code - EX0-117 and from Pearson VUE - ">ITIL-F

Friends refer only below 3 Dumps, out of 40, 36 Questions came from below dumps


Best of Luck

Amra Koth

Anonymous from UAE: That's what I said. Use the dump only for practice! You've to study the material. Dumps are in order to test your knowledge and save you from spend another bunch of dollars to re-take the exam.


7oda karama from Egypt:

Check this out. Maybe it will help you:


Passed today with 75%. About 10 of the total 40 questions were new to me.


Good . Scored 3540 . about 8 new questions but all went good


Passed today with 75%. About 15 of the total 40 questions were new to me.I have done this test exam about 16 times, each with 40 random questions so it might be that I simply never encountered these new questions, but I doubt it..


Passed today with 88%. Dumps are valid. Approx 30 questions from this dump. The rest questions are easy if you have basic understanding and read the books.


Passed today with 88 %Dumps are Valid

Anonymous from UAE

GUys .just passed today .the DUMPs are not Sufficient .Wait for better once .


7oda karama

Dear Guys,

Kindly be informed that I want to know what are the diffrences between EX0-117 and EX0-101 ExamsNote that exact name of EX0-117 is ITIL syllabus 2011Best Regards,


I did the test today on 1103 and passed with 88%. I recommend that you study to conduct this examination.


hello,I studied this dump and 27 of the 40 questions were part of the dumps.But I did many test questions were based on responses from dump, and the answers were the questions of proof.In short, the questions were reversed.

I passed with 88%. I recommend that you study to conduct this examination.


ssed today with 90%, 25 questions this dump!. Questions about financial managmentThanks!

Luis C

Just passed today with a 85% score, form this dump just 20 questions in the exam.


ITIL Study Material


Hi guys, I have just finished my exam in Poland. Only 20 questions out of 40 were the same as in this dump. I passed the exam with 90% score as the new questions were not very difficult when you have some basic ITIL knowledge (my preparation was mainly based on this dump and some internal learings).


Cleared the exam with 88%, around 75% is from the dumps and rest all new, i would sugggest to have basic knowledge of ITIL V3, which will help to pass


Took exam w from home. Passed w 78%. Had about 10 questions not from this dump. I suggest taking several practice exams from these dumps as well as free ones that you can find online. Good luck.


hi Passed with 80 %. in India. Dump still valid.


Passed today with 87x..dumps still valid


Passed exam today with these two below, this is valid for ITIL exam in Bangkok. passguide EX0-117 v2012-11-21 by Ted 155q.vce


I just cleared my ITIL exam yesterday with 90 % in KSAThank You


Study ITIL study material and understand concepts. Then use dumps.

If you re clear with concept, its easy to pass.

almost 15-20 new questions.


I passed the exam with 95% from taiwan. Almost 10~15 new question.


Got a low pass 1hr ago in Taiwan, there were about 15 Q from this dump.If you do not have ITIL basic concept, I suggest waiting for next exactly dump.


Passed 1 hour ago with score 97%. You need basic knowledge about ITIL(read at least one book about ITIL Foundation) and you can pass it without problem. I had 16 new questions, not from these dumps.


Passed yesterday, most of the questions from this file


Passed with a score of 78% from Bangalore.Around 25 question from this dumps.


I passed with 95% on 09-02 in the Netherlands using this dump. Warning: only 2040 questions where in this dump. But they where very similar so I could guess them.


Passed 22 Feb with 88%. about 15-20 Qs from this dump, the others are totally diferent but not complicated if you study.


just know the sylabus of itil fundation and you will pass without a problemfew question from this dump


Still Valid but be prepared. I got around 6-7 new questions, never seen before...

I've also used this book, Testing myself only with the first 40 ques of each chapter. Few of the ques on the exam came out of this book.

Ravi Srivastava

Hi all,These dumps are valid in INDIA. But please do not rely solely on this. Appeared EX0-117 at a prometric centre at Gurgaon, India and 20 questions were from this dumps. Rest 20 were from outside. Please be prepared with some other stuff as well.And yeah, btw I cleared the test. :D


Hi all,

me form india

I passed the ITIL Foundation EX0-117 exam today with 85%.

This test does have some new questions, maybe 10 to 15 of them, but you can get most of them right if you understand the ITIL basic Foundation concepts.

Be prepared with the below dumps,


15 questions are out of this dumps..


Hi,Can anyone please tell me if this or other dumps here also valid for APMG ITIL 2011 Foundation Certificate in IT Service Management Certification .

Thaknks in advance.

Jim Joseph

Passed with 85% from Prometric. Some questions were from here.


Pass with 77%. About half of the questions were not from this dump. Don't forget to study people.


I´ve just passed with 85% , guys pay attention about 10 new questions out from this dump. Thx


Which paper should i give Ex0-117 or ITILF, as here in Pakistan only Ex0-117. is it valid to give ? has anyone given this in recent days, as i am planning to give it on 26Feb..thanks, addy


bea check itil web site, itil-f has sylabus from 2011 and itilv3 from 2009 - thats my quess


Hi all,

Mat anyone expert professional to explain more details what's different between 'ITIL Foundation V3 ' ">ITIL-F' ???

BCS ITIL exam is it as same as 'ITIL Foundation V3 ' ">ITIL-F'??

Kanutoken of Philippines

Hi All,

Passed the ITIL V3 117 yesterday with 75% score.

Both reviewer are VALID

Thanks to both reviewer..


ITIL_user from Netherlands : Yes its the same !!


Cleared today. 12- 15 new questions. Study well. all the best guys.


Is this the correct collection for the ITIL® Foundation Certificate in IT Service Management (ITILv3) exam?


dumps are still valid.passed today wth least 34 questions came out of 40.


I have passed the Exam 1 hour ago with 80% score , around 60% of the Question came from this Dump , some Q came with different phrases, please focus on the questions before answering them ,


passed in brazil with a score of 100% (PEARSON VUE) super valid.


Ahmed and Mostafa : what the dump file name which have 155Q ?? plz share the link ..

Mohamed abdel-Aal

The dump is valid, I passed today with 95% score :)

Steve Smith

Shame on you "Aayush from India" for spreading lies about this test!

Steve Smith

Hi all,

I passed the ITIL Foundation EX0-117 exam today in the high 900's.

This test does have some new questions, maybe 10 to 12 of them, but you can get most of them right if you understand the ITIL basic Foundation concepts.

But most of the questions were in from the following VCE's:

I personally liked the "" because it has explanations.

If you want a concise study guide for understanding ITIL basic Foundation concepts that I found helpful download this one named: "ITIL_V3_Study_Guide Release Version"


Good luck all.


Ahmed , I am going to take the exam in Monday with VUE , i am planning to finish this dump and the one u mentioned with 155Q , wish the luck for me .Any recommendation are welcome :)


This dump is valid in the Middle East. I just passed with 97%. The questions were exactly the same. Please, guys, don't trick others by saying this dump is no longer valid. If you want something for yourself, you should also want it for others. Please review the dump with 155 questions. Thanks to the provider of this dump.


This dump is exactly the same dump , i have got 40 question all are herethanks so much .I had got score 100%


I appeared yesterday and passed the exam with 98%. Almost 15 new question and was too confusing ..Prepare well before appearing in exam .. Good Luck Everyone..


Yesterday i gave the same in india. Passed but only 7-8 questions came from this dump out of 40. Most of the questions have changed.


jan i did it in English


India, Yesterday passed with score of 83%. Few new question added..


passed with a score of 70% from bangalore. new questions were too confusing.

khaled elfayoume

passed yesterday in egypt 100% valid all the questions are exactly the same as in this dump score 93% :)


michael what language did you do your exam dutch or english?


i did exam today and all the questions are exactly the same as in this dump 100% valid

Amra Koth

Just passed yesterday in Brazil with a 100% score. This dump is exactly the same dump "EXIN Testinexam EX0-117 v2012-11-23 by Anonymous 131q.vce ", EXCEPT FOR THE EXPLANATIONS.

Please vote.


Amra Koth - first among lions

ITIL Foundation V.3 - Syllabus 2007 and 2011 - Complete Certification App


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Exin EX0-117 : ITIL Foundation (syllabus 2011) Exam

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