Which of the following areas would technology help to support during the Service Lifecycle?
Data mining and workflow
Measurement and reporting
Release and deployment
2, 3 and 4 only
1, 3 and 4 only
1, 2 and 3 only
All of the above
Which of the following CANNOT be provided by a tool?
The consideration of value creation is a principle of which stage of the Service Lifecycle?
Continual Service Improvement
Which process or function is responsible for the Definitive Media Library and Definitive Spares?
Service Asset and Configuration Management
Which of the following should be documented in an Incident Model?
Details of the Service Level Agreement (SLA) pertaining to the incident
Chronological order of steps to resolve the incident
Both of the above
Neither of the above
What body exists to support the authorisation of changes and to assist Change Management in the assessment and prioritization of changes?
The Change Authorisation Board
The Change Advisory Board
The Change Implementer
The Change Manager
The BEST description of an Incident is:
An unplanned disruption of service unless there is a backup to that service
An unplanned interruption to service or a reduction in the quality of service
Any disruption to service whether planned or unplanned
Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not
What are Request Models used for?
Assessing changes to understand their potential impact
Modelling arrival rates and performance characteristics of service requests
Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
Defining how common types of service requests should be processed
The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?
Service Asset and Configuration Management
What is IT Governance concerned with?
Measuring and improving the efficiency and effectiveness of IT processes
Ensuring that IT processes support the organization's strategies and objectives
Reducing the total cost of providing services to the business
Ensuring that targets documented in Service Level Agreements (SLAs) are met
* The most recent comments are at the top.
A+ player doesn't open VCE files correctly. A+ Player tends to provide users with irrelevant files from its own repository when it's unable to open the user's VCE file. Therefore, the file you view in A+ Player might not be the file you think you have opened. Use VCE Exam Simulator to play VCE files properly.
please am trying to write mine by April can some pls send me the latest dumbs to donosmos2gmailm
I am planning to give ">ITIL V3 exam this month Jan2014,can some one plz tell me is this dumps are still valid for the year 2014 also.?
Help me guys.
I am planning to write the exam in India. Is this dump still valid?
Can anyone tell this dump valid now? i am trying to write this exam from India(Chennai)?
100% valid question bank....well trusted. Thanks
Real....set of exam questions...don't miss it!
Hi All, I am from India and my manager wanted me to complete ">ITIL external in a month. Could anybody help me on the documentsPDFs and also with trustworthy dumps to successfully clear my exam? I will never this help if offered which will help me to get promoted from trainee.
Passed on the 16th - got 95% just by studying this dump
what is the difference between EX0-101 and EX0-117
Hican someone tell me what should study EX0-101 or EX0-117
Hi Is this Dumpsheet still valid? I have exam next month. If someone has PDF version please share it via my email xtreme_jenniferm. Thanks
Just Passed with 90%.3 new questions,,,, Thanks Ted & AmraKoth
Just Passed with 90%.3 new questions,,,, Thanks Ted
If someone has PDF version of dump, kindly mail me shiva_arjunayahoo.in.Unable to access through vcq. Thanks in advance
how to install this file. i downloaded but unable to proceed to install
Thanks a lot 65 % valid questions till Jul 08 , 2013.
Just passed my ">ITIL Foundation today with 98% score. These materials are awesome, and they complemented my earlier reading and preparation:
EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q (has 131 questions + explanation)EXIN.Testinexam.EX0-117.v2013-05-11.by.yoh.215q (has 215 questions)
70% questions are valid from this dumps. cleared itil on july 2nd
superb set.very much valid .u guys rock!!
Earlier i failed with dump i got in google, later i have made another attempt by getting the dump from .itildumps.websm
so i would better suggest try from this website
Martin from Netherlands
Passed 21-05-2013 78% 10 new questions. Dumps used:
EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vceEXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vce exam2 last 15 questions.
Its Raghu here from UAE..Cleared ">ITIL V3 Certification with 82% today..a suggestion for u all..get a good grip on subject..all d dumps from examcollection is more dan enuf just to clear an exam..its better to gain a subject whose target is 95+ %%.. m mAll D Best for U Guyss.. !!!!
hi Passed with 75 %. in Egypt Dump still valid.7new question
Mike Jones American
Passed with 92%. Watched CBT and took Amrakoth until I scored 97%. I flagged all the new q's, there were 14. 7 were very easy to answer, 3 I likely got right and 4 I had no idea. I downloaded the CBT from kickasstorrents dot com.I finished the exam in less then 15 min and spent 10 min reviewing anything I flagged.
still calid in New Zealand. Passed with excellent score on 18th April. Thanks.
Passed today 77%
passed today 15 April 2013. test through VUEScored: 95%time used: 15minnew questions: 3read your materials well and know your stuff
******if u can sleep with this dumps******EXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vceEXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vceEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vce******if u can sleep with this dumps******
NOTE***EXIN.ActualTests.EX0-101.v2012-09-06.by.getitcert.369q.vce *** i found very few anwsers here incorrect.but this dumps gave me the extra point and is very much valid believe me***
good luck guys
for those taking ">ITIL to the next level lets form a reading group to make things easier for us. thanks tintedfun(at)yahoom
Guys, Can someone tell me how long does ">ITIL takes to mail me the certificate?
Passed with 80%. I went through Amrakoth 3 times and watched CBT nuggets twice to make sure I understand the concepts well.Studying for the exam is boring YAWN, I am glad I passed. :-)
Today I passed ">ITIL V3 [BCS-BH0-012] in prometric with 77.5%. Answered 31 correct out of 40. 65% is pass percentage. Amarkoth dumps are more than enough to clear the exam. Nine questions seems to new but U can clear.
Dumps need to red:
Thnak u Amar u will will have good carrer as u r helping all of us. If you have any firewall dumps let me know need to take few.
Today passed exam with 90 % in India
Thanks to Ted, Amrakoth and CoteDivoire
If you are planning to give the exam from prometric then Exam code - EX0-117 and from Pearson VUE - ">ITIL-F
Friends refer only below 3 Dumps, out of 40, 36 Questions came from below dumps
1) EXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vce2) EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vce3) EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vce
Best of Luck
Anonymous from UAE: That's what I said. Use the dump only for practice! You've to study the material. Dumps are in order to test your knowledge and save you from spend another bunch of dollars to re-take the exam.
7oda karama from Egypt:
Check this out. Maybe it will help you:
Passed today with 75%. About 10 of the total 40 questions were new to me.
Good . Scored 3540 . about 8 new questions but all went good
Passed today with 75%. About 15 of the total 40 questions were new to me.I have done this test exam about 16 times, each with 40 random questions so it might be that I simply never encountered these new questions, but I doubt it..
Passed today with 88%. Dumps are valid. Approx 30 questions from this dump. The rest questions are easy if you have basic understanding and read the books.
Passed today with 88 %Dumps are Valid
Anonymous from UAE
GUys .just passed today .the DUMPs are not Sufficient .Wait for better once .
I was lucky .WAIT FOR BETTER DUMPS ..
Kindly be informed that I want to know what are the diffrences between EX0-117 and EX0-101 ExamsNote that exact name of EX0-117 is ">ITIL syllabus 2011Best Regards,
I did the test today on 1103 and passed with 88%. I recommend that you study to conduct this examination.
hello,I studied this dump and EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vce.Only 27 of the 40 questions were part of the dumps.But I did many test questions were based on responses from dump, and the answers were the questions of proof.In short, the questions were reversed.
I passed with 88%. I recommend that you study to conduct this examination.
ssed today with 90%, 25 questions this dump!. Questions about financial managmentThanks!
Just passed today with a 85% score, form this dump just 20 questions in the exam.
">ITIL Study Material
Hi guys, I have just finished my exam in Poland. Only 20 questions out of 40 were the same as in this dump. I passed the exam with 90% score as the new questions were not very difficult when you have some basic ">ITIL knowledge (my preparation was mainly based on this dump and some internal learings).
Cleared the exam with 88%, around 75% is from the dumps and rest all new, i would sugggest to have basic knowledge of ">ITIL V3, which will help to pass
Took exam w Loyalist..online from home. Passed w 78%. Had about 10 questions not from this dump. I suggest taking several practice exams from these dumps as well as free ones that you can find online. Good luck.
hi Passed with 80 %. in India. Dump still valid.
Passed today with 87x..dumps still valid
Passed exam today with these two below, this is valid for ">ITIL exam in Bangkok.
EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vceEXIN passguide EX0-117 v2012-11-21 by Ted 155q.vce
I just cleared my ">ITIL exam yesterday with 90 % in KSAThank You
Study ">ITIL study material and understand concepts. Then use dumps.
If you re clear with concept, its easy to pass.
almost 15-20 new questions.
I passed the exam with 95% from taiwan. Almost 10~15 new question.
Got a low pass 1hr ago in Taiwan, there were about 15 Q from this dump.If you do not have ">ITIL basic concept, I suggest waiting for next exactly dump.
Passed 1 hour ago with score 97%. You need basic knowledge about ">ITIL(read at least one book about ">ITIL Foundation) and you can pass it without problem. I had 16 new questions, not from these dumps.
Passed yesterday, most of the questions from this file
Passed with a score of 78% from Bangalore.Around 25 question from this dumps.
I passed with 95% on 09-02 in the Netherlands using this dump. Warning: only 2040 questions where in this dump. But they where very similar so I could guess them.
Passed 22 Feb with 88%. about 15-20 Qs from this dump, the others are totally diferent but not complicated if you study.
just know the sylabus of itil fundation and you will pass without a problemfew question from this dump
Still Valid but be prepared. I got around 6-7 new questions, never seen before...
I've also used this book, Testing myself only with the first 40 ques of each chapter. Few of the ques on the exam came out of this book.
Hi all,These dumps are valid in INDIA. But please do not rely solely on this. Appeared EX0-117 at a prometric centre at Gurgaon, India and 20 questions were from this dumps. Rest 20 were from outside. Please be prepared with some other stuff as well.And yeah, btw I cleared the test. :D
me form india
I passed the ">ITIL Foundation EX0-117 exam today with 85%.
This test does have some new questions, maybe 10 to 15 of them, but you can get most of them right if you understand the ">ITIL basic Foundation concepts.
Be prepared with the below dumps,EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q
15 questions are out of this dumps..
Hi,Can anyone please tell me if this or other dumps here also valid for APMG ">ITIL 2011 Foundation Certificate in IT Service Management Certification .
Thaknks in advance.
Passed with 85% from Prometric. Some questions were from here.
Pass with 77%. About half of the questions were not from this dump. Don't forget to study people.
I´ve just passed with 85% , guys pay attention about 10 new questions out from this dump. Thx
Which paper should i give Ex0-117 or ">ITILF, as here in Pakistan only Ex0-117. is it valid to give ? has anyone given this in recent days, as i am planning to give it on 26Feb..thanks, addy
bea check itil web site, itil-f has sylabus from 2011 and itilv3 from 2009 - thats my quess
Mat anyone expert professional to explain more details what's different between '">ITIL Foundation V3 ' ">ITIL-F' ???
BCS ">ITIL exam is it as same as '">ITIL Foundation V3 ' ">ITIL-F'??
Kanutoken of Philippines
Passed the ">ITIL V3 117 yesterday with 75% score.
Both reviewer are VALID 100%.EXIN.Testinexam.EX0-117.v2012-11-23.by.Anonymous.131qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q
Thanks to both reviewer..
">ITIL_user from Netherlands : Yes its the same !!
Cleared today. 12- 15 new questions. Study well. all the best guys.
Is this the correct collection for the ">ITIL® Foundation Certificate in IT Service Management (">ITILv3) exam?
dumps are still valid.passed today wth 94%.at least 34 questions came out of 40.
I have passed the Exam 1 hour ago with 80% score , around 60% of the Question came from this Dump , some Q came with different phrases, please focus on the questions before answering them ,
passed in brazil with a score of 100% (PEARSON VUE) super valid.
Ahmed and Mostafa : what the dump file name which have 155Q ?? plz share the link ..
The dump is valid, I passed today with 95% score :)
Shame on you "Aayush from India" for spreading lies about this test!
I passed the ">ITIL Foundation EX0-117 exam today in the high 900's.
This test does have some new questions, maybe 10 to 12 of them, but you can get most of them right if you understand the ">ITIL basic Foundation concepts.
But most of the questions were in from the following VCE's:
I personally liked the "EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q" because it has explanations.
If you want a concise study guide for understanding ">ITIL basic Foundation concepts that I found helpful download this one named: "">ITIL_V3_Study_Guide Release Version 22.214.171.124"
Good luck all.
Ahmed , I am going to take the exam in Monday with VUE , i am planning to finish this dump and the one u mentioned with 155Q , wish the luck for me .Any recommendation are welcome :)
This dump is valid in the Middle East. I just passed with 97%. The questions were exactly the same. Please, guys, don't trick others by saying this dump is no longer valid. If you want something for yourself, you should also want it for others. Please review the dump with 155 questions. Thanks to the provider of this dump.
This dump is exactly the same dump , i have got 40 question all are herethanks so much .I had got score 100%
I appeared yesterday and passed the exam with 98%. Almost 15 new question and was too confusing ..Prepare well before appearing in exam .. Good Luck Everyone..
Yesterday i gave the same in india. Passed but only 7-8 questions came from this dump out of 40. Most of the questions have changed.
jan i did it in English
India, Yesterday passed with score of 83%. Few new question added..
passed with a score of 70% from bangalore. new questions were too confusing.
passed yesterday in egypt 100% valid all the questions are exactly the same as in this dump score 93% :)
michael what language did you do your exam dutch or english?
i did exam today and all the questions are exactly the same as in this dump 100% valid
Just passed yesterday in Brazil with a 100% score. This dump is exactly the same dump "EXIN Testinexam EX0-117 v2012-11-23 by Anonymous 131q.vce ", EXCEPT FOR THE EXPLANATIONS.
Amra Koth - first among lions
Article by ArticleForge
">ITIL (the Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world.
That is a direct quote from the home page of the Office of Government Commerce (OGC), an agency of the federal government of the United Kingdom. While ">ITIL is nearly ubiquitous in Europe and in many parts of Asia, it is just gaining traction in the U.S. However, it is likely that U.S. companies will make the OGC claim a reality within the next two years—possibly by year-end 2006.
">ITIL is a set of best practices for managing key IT service management support and delivery processes. While many IT organizations do manage most of the processes in some form, without ">ITIL these processes are usually not formalized. For example, IT managers in mainframe data centers will argue, with some justification, that the best practices defined in ">ITIL have long been a part of their everyday life. But even in these mature organizations ">ITIL may offer something that has been missing: the ability to better close the loop with other management best practices such as COBIT, CMMI, and Six Sigma
So, is ">ITIL gaining mindshare in the U.S.? The IT Services Management Forum (itSMF) 2005 USA Conference and Expo that was held in Chicago (Sep. 19-21, 2005) was a good place to find out. This was the fifth year in a row that Jupiter Media has hosted this conference and expo in the U.S., and it was clearly the most successful to date. Preliminary results indicate that there were nearly 2,000 attendees representing over 700 companies and government agencies.
The expo floor attracted over 100 vendors, including most of the major IT vendors that have an impact on IT service management in some respect, such as IBM, HP, Microsoft, Sun, Computer Associates, BMC Software, Peregrine, and EDS. Additionally, the conference attracted representatives from over 30 countries. The number of attendees increased significantly this year and, possibly even more telling, the number of vendors doubled from 2004.
Not a Household Name in the U.S.During the conference, Computer Economics spent a good deal of time interviewing attendees on the expo floor to find out the state of ">ITIL adoption in their organizations. Although attendees at this conference would be expected to be among those furthest along in ">ITIL implementation, it became clear that the majority of organizations represented at the conference had not even begun to implement ">ITIL—they were there merely to gain a clearer understanding of what ">ITIL had to offer. This is one indication that ">ITIL is only just beginning to obtain a foothold in the U.S.
To gain an additional understanding of where U.S. companies stand on ">ITIL, Computer Economics recently ran an informal survey on our website regarding the adoption of ">ITIL. We asked the IT professionals the following question: “Has your IT organization adopted ">ITIL best practices in at least one discipline?” Figure 1 illustrates the results of that survey.
According to the survey, only 6% of the respondents indicated that their organization has adopted ">ITIL best practices to help manage at least one IT service discipline. Eleven percent of the companies polled indicated they are currently in the implementation process. Another 17% are researching the benefits of ">ITIL, while 11% indicated they have no plans as yet. However, over 50% of respondents indicated that they had not even heard of ">ITIL. Clearly, advocates of ">ITIL still have much work to do in delivering their message to IT management in the U.S.
Broad Acceptance WorldwideAs mentioned earlier, ">ITIL is well-entrenched in Europe and has been for many years. Additionally, many Asian countries are adopting ">ITIL best practices, with India and Japan leading the charge. In fact, according to EXIN International, ">ITIL’s leading international certification organization, ">ITIL growth in Asia this year has increased by 300% over 2004. EXIN, which is a non-profit organization based in the Netherlands, has been providing IT-related certifications for approximately 40 years in areas such as ">ITIL, MOF, CMMI, ASL, DSDM, and ISPL.
">ITIL certifications are divided into three levels of complexity as follows:
Tracking the number of ">ITIL certifications from year to year is a good way to measure the adoption of ">ITIL. To date, EXIN states they have administered approximately 170,000 ITIL certifications on a worldwide basis. The vast majority of these individuals have taken the Foundations Certification, with over 150,000 exams administered by EXIN at that level. The Practitioner Certification exam has been given to approximately 6,000 individuals, while the IT Service Manager Certification has been taken by approximately 12,500 IT professionals.
U.S. Interest GrowingDespite the fact that many IT organizations in the U.S. are still unclear what ">ITIL is and what it can offer, the trend in certification exams indicates that this situation is changing. While the majority of the 170,000 exams that EXIN has administered in the past were taken by individuals in European-based corporations, the 2005 numbers indicate a major shift.
Figure 2 illustrates how quickly the ramp-up is occurring in the U.S. As the data indicate, the number of new ">ITIL exams administered in the U.S. has increased from less than 50 per month in January to over 1,300 per month in August. EXIN USA, the U.S. division of EXIN International, forecasts that this number will increase even more dramatically in 2006.
Vendors Jump on the BandwagonAnother indicator of increased adoption of ">ITIL is the number of vendors that are showing an interest in it. Clearly, the increase in vendors exhibiting at the Chicago conference this year indicates that many major vendors expect ">ITIL to be widely accepted in the U.S. Products and services that have long been a mainstay in IT shops are now being marketed as ">ITIL-based or ">ITIL-compliant.
One vendor that has a strong story to tell regarding its ">ITIL track record is EDS. The technology services giant has been watching ">ITIL developments closely for quite some time, in part driven by its large contingent of international clients that demand ">ITIL best practices in their organization. During the Chicago conference, Computer Economics interviewed several EDS personnel, including Bernie Mamon, whose title is Vice President Certified ICT Infrastructure Manager and ">ITIL Foundation. His title alone provides some insight into the interest that EDS has in ">ITIL. According to Mamon, EDS has been working on ">ITIL since 1999 and has implemented ">ITIL best practices across all of its major data centers.
EDS is not alone in its interest in ">ITIL. All of the major outsourcers and providers of managed services are moving in this direction as well. Additionally, there is an entire cottage industry of small, medium, and large IT consulting organizations that are providing a variety of services including ">ITIL training, assessments, implementation and a long list of tools to help ensure that ">ITIL processes are effectively measured and managed.
Let the Buyer BewareObserving the vendor exhibits at the Chicago conference, it is clear that many of them are simply re-labeling their existing products and services as “based on ">ITIL best practices.” It would probably be more accurate for these vendors to state that their products and services are “">ITIL compatible.” But that wouldn’t carry as much marketing impact.
For example, HP is clearly touting that OpenView is “based on” ">ITIL best practices. While the service modules that comprise OpenView do a good job of complementing the IT service and support processes defined in ">ITIL, it may be too much to state that HP OpenView, which has been around for nearly 20 years, is based on a methodology that is just now gaining acceptance in the U.S. On a special note, HP’s announcement that it is acquiring Peregrine indicates that it is serious in its strategy to provide an end- to-end solution for IT service management that will support ">ITIL.
While HP’s statement regarding OpenView may be a bit strong, HP can at least make a good case that it is “">ITIL-compatible.” On the other hand, many vendors may be less able to support a position that their products and services are closely integrated with ">ITIL. Computer Economics recommends that buyers be wary of vendor claims of “">ITIL compliance.” The fact is that most vendors are really just getting started in the ">ITIL world, and while their products do help support IT service management, they may not integrate well into an ">ITIL support and delivery model.
Prior to selecting products to support an ">ITIL initiative, it would be wise to send several team members through an accredited ">ITIL training program. Additionally, it may also be advisable to seek the advice of a consulting organizations with a proven track record in ">ITIL training or implementation. Be sure to look for organizations that have “">ITIL masters” on board. This is a common designation for those individuals that have achieved ">ITIL Service Manager Certification.
">ITIL® certification is available through two different administrators: ISEB and EXIN. Both offer certifications in all levels of ">ITIL®, along with preparation courses which ensure that test-takers will be ready to take the tests used for certification. Obtaining ">ITIL® certification can be important for people who intend to work in information technology in the United Kingdom, and it can be useful for people working in other areas of the world as well.
The Information Technology Infrastructure Library or IT Library (">ITIL®) is a set of standards and practices adopted to help people manage information technology effectively. It concerns underlying infrastructure and development along with daily operations, and is overseen by the Office of Government and Commerce (OGC) in the United Kingdom. People who receive ">ITIL® certification have demonstrated competency in the field of information technology, and this can help them obtain employment, especially if they want to work for the British government.
The first level of ">ITIL® certification, Foundation, is concerned with basic knowledge of concepts in information technology. With this certification in hand, people can test in three different areas to obtain a Practitioner certificate. These areas are: agree and define; support and restore; and release and control. People can test in one or all three of these areas, and they must have knowledge of all three to take the Manager or Master exam, the highest level of ">ITIL® certification available.
People who want to obtain ">ITIL® certification can apply to take an exam with ISEB or EXIN. They can also register for preparation courses offered in advance of the exam to familiarize people with the contents and help them study. Additional study materials are also available for people who want to get ready for the ">ITIL® exams, including publications from the OGC which spell out the various practices recommended under ">ITIL®. Test guides are available through many bookstores, especially those which sell technical books.
">ITIL® training is offered in intensive workshops all over the world. Students at these workshops study a range of topics which can come up on the ">ITIL® exams, and learn test-taking strategies and other skills which can help them to succeed. Some employers will help finance ">ITIL® training for their IT employees, in the interest of developing a more competent, skilled staff with demonstrated proficiency in areas of concern and interest. People may also be able to receive financial assistance through community organizations which promote job training.
Article by ArticleForge
Many people are familiar with EXIN for its ">ITIL certification program but recently they have been broadening their services and offerings which now include their first Agile certification.
The Agile Scrum Master certification is similar in format to the ">ITIL Foundation certification. It requires that the participant complete a training course from a registered EXIN training provider and successfully complete a 90 minute, multiple choice exam of 40 questions. Unlike the PMI certifications, the EXIN certifcations specify the required passrate (65% or 26 questions out of the 40) and the certifications do not expire (unless a new version of the certification becomes available).
The EXIN ASM has several features that I think will make it very compelling for people interested in formalizing their Agile knowledge. The lightweight format of a short but focused training session (SimpliLearn has a two day course available online) combined with a modestly challenging exam is a good fit for most professionals interesed in furthering their educational credentials. The fact that the course does not require a lengthy application process similar to the PMI-ACP will also be of value particularly for those that might not have all of the experience requirements needed for the PMI-ACP.
Businesses should find the ASM certification of value as it marks the first offering that extends Agile into IT Operations or DevOps. Exin's reputation as an ">ITIL certification organization gives it a lot of credibility with respect to tying Agile practices into effective IT Operations processes,
However, one of the more innovative components of the EXIN offering is the ability to take the exam at home. I'll post another article on that experience shortly.
As mentioned, the exam consists of 40 questions and is 90 minutes in duration. The questions themselves are relatively short so reading the questions and selecting an answer is easily accomplishable in the 90 minutes allocated.
The questions typically have four answers although there were a few questions that only had three answers which was a little distracting but at least increased the odds that you would select the right anwer! Most of the questions were situational and seemed to emphasize agile adoption within an organization.
Many of the questions had an "">ITIL" feel about them and it was challenging at times to identify the correct answer (I say this as an Agile practioner with 15 years of Agile experience and more than 8 years teaching and implementing ">ITIL processes). One example that I still remember was a question that asked "As a new company using Scrum how would the time demands on the Product Owner be different in six months from the start of the project"? Answers included Time demand would increase, decrease or stay the same. I'm still struggling a bit over the best answer to this question, in theory the demands should be consistent through the project lifecycle but a new project would clearly place higher demands on the product owner as the backlog is established and the initial user stories are prioritized and refined. However, I think these are good questions that really test your knowlege of Agile versus your ability to memorize a specific detail like the Scrum roles.
The exam questions did expect knowlege of Scrum details like answering questions on how a User Story is structured, as well as familiarity with the new SAFe framework which I thought was a welcome addition. There were a few terms that I had not heard of before like "Waterfallacy", "Waterfall-at-end", "Waterfall-in-tandem" and "Waterfall-in-front". There are some rough edges on a few of the questions, some grammar mistakes and wording problems but nothing substantial that would make answering the questions difficult.
After completing the exam you are told whether you passed or failed and the number of correct answers you received (although this is a conditional pass until your exam is validated). I passed with a 68% which was too close for comfort for an exam with a 65% pass rate. I was a little surprised as I teach Agile and ">ITIL certiifications, present at conferences and have extensive experience in both domains. I presume EXIN will continue to refine the exam questions as more people that the exam.
After your exam is reviewed you receive an email link that takes you to the EXIN portal where you also receive a "coaching report" that provides your scores in certain topic areas:
Overall, I would say that EXIN's entrace into the Agile certification space is welcome and will add alot of value for organizations and to the individuals that will take its training.
There's some work ahead to ensure that the questions are more calibrated (if I have a hard time passing I'm sure others would feel similarly challenged). However, the situational and applied agile questions are an excellent direction and really demonstrate knowledge of the subject area.
I'll post some of my experiences on the EXIN Exam at home experience next.