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CAT-180 - CA Service Desk Manager r12 Professional(R) - Dump Information

Vendor : CA-Technologies
Exam Code : CAT-180
Exam Name : CA Service Desk Manager r12 Professional(R)
Questions and Answers : 40 Q & A
Updated On : January 22, 2018
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CAT-180 Questions and Answers


Answer: C


If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do?

  1. Create access types manually.

  2. Recycle the Service Desk services.

  3. Clear your web browser role cache.

  4. Assign the new roles to access types.

Answer: D


Which language are macros related to Service Level Agreements (SLAs) written in?

  1. PL/I

  2. PERL

  3. SPEL

  4. Visual Basic

Answer: C


Which statement about the CA Service Desk Universe is TRUE?

  1. It is only used in clustered environments.

  2. It is an optional add-on for CA Service Desk.

  3. It uses a default name of MyUniverse, which you must not change.

  4. It is made up of classes in the form of tables, and objects in the form of columns.

Answer: D


In a dereferencing tool specifications file, hooks correspond to specified input fields. These hooks are represented by:

  1. zeros.

  2. asterisks

  3. ampersands

  4. question marks

Answer: D


Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:

  1. pdm_status

  2. pdm_k_reindex

  3. pdm_webcache

  4. SQLCheckr12UniqueIndexes.sql

Answer: D

CA-Technologies CAT-180 Exam (CA Service Desk Manager r12 Professional(R) ) Detailed Information

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You can register to take an online proctored certification exam from your home or office, or schedule your exam at a Kryterion testing center location near you. Kryterion has testing centers in over 750 locations across the globe.
What is the format of a certification exam?
The certification exam is timed and comprises multiple choice questions. It is a proctored exam offered at a third party facility. Typically you will be presented with four answer choices, and you will select one correct answer. In the event there are two or more correct answers, you will be prompted to select the number of correct answers.
For how long is the certification valid, and what is the recertification policy?
Certification credentials are based on the major product release (such as r14), and the credential is issued as r14.x to account for subsequent minor point releases. There is no annual requirement to recertify for the same major release of a product (r14) or a minor point release (r14.1). An updated certification exam will be available for each major product release (r15, r16, and so forth). CA Employees and Partners are expected to get recertified for each major product release for which they require a credential.
Periodic updates to the exams ensure compatibility with minor point releases (such as r14.1).
On rare occasions CA Technologies may deem a minor point-release (such as r14.5) significant enough to warrant certification, in which case a new certification exam will be made available with the credential that bears that specific point release (for example, r14.5).
Which products have certifications?
Check the CA Technologies Certification page for a current table of products and related credentials. Click on the credential of interest to access resources that will help you prepare for the exam.
What is the duration of the exam?
The exams are generally 90 minutes in length.
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Preparing for Your Exam
If you have system or setup related questions the instructions are not able to answer, contact the Kryterion Online Proctored (OLP) Services Support team at
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The exam fees are collected and administered directly through the KryterionOnline Webassessor website.
What is the cancellation policy and can I reschedule my exam?
If you registered to take your exam at a Kryterion testing center, you can cancel or reschedule your exam up to 72 hours before your scheduled exam time. To reschedule, log into your account at, click on the details of your registered exam, and select 'Reschedule'.
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If you miss your exam appointment, you will be charged the full amount and will not be eligible for reimbursement. Terms and details will be provided to you at the time you schedule your exam. Note for CA Technologies employees: If you use a voucher to register for an exam and fail to cancel or reschedule, CA Technologies is still charged a fee, and these charges are reported to CA Technologies management.
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No, there are no standing discounts available to customers and partners for the CA Technologies certification exams. The CA Partner Program may leverage the Cost Relief program during certain periods in order to distribute vouchers for nominal discounts. However, the exams are priced reasonably. Check for pricing by country.
Will customers or partners be reimbursed for exams?
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Can partners leverage the Cost Relief program for Certification?
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Are there any resources available to help me prepare for an exam?
Recommended Learning Paths and other resources are available to help you prepare for the certification exams.
Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
Where can I register for product training?
Customers: You can register for product training through the CA Education Portal. To quickly access the recommended product training in the CA Education Portal, click on each course in the Learning Path.
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What if I would like to take a course to prepare for certification, but the course is not available in the current course calendar?
You can study the information at your own pace. Alternatively, you can put yourself on the course request list, and with enough interest, a course will be made publically available. Go to the Course Catalog, find the course on the CA Education Portal, and click on Request Information to make your request.
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When will I find out if I passed my exam?
After you have completed your exam, you will immediately receive a message by email with your score and a topic-level report.
What if I do not pass the exam on my first attempt? Can I retake the exam?
You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt.
Is there a limit to the number of times I can take an exam?
You are allowed two retakes for an exam, for a total of three attempts. Be aware that there is a waiting period between exams after the first two attempts.
If I did not pass an exam on my first attempt, will I receive a discount on future attempts?
The published fee associated with the first exam will be required for all future attempts. There are no discounts offered for multiple attempts.
Will I receive a Certification distinction?
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How can a third party verify my certification status?
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Do the exams change, and do the topics covered by an exam change?
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What is the exam security policy at CA Technologies?
Only qualified candidates who demonstrate competency by successfully passing the CA Technologies certification exam will be awarded certification credentials. Prospective certification candidates are encouraged to prepare for the exam using the Exam Study Guide and other materials available on the CA Certification page.
To safeguard the integrity of the certification program, CA Technologies requires all candidates to behave in an ethical manner and to comply with the rules of the third-party test center for on-site proctoring and on-line proctoring. The validity of the certification program depends on the exam content remaining secure and undisclosed to other potential certification candidates. CA Technologies will not tolerate cheating, fraud, or misconduct, which includes but is not limited to the following:
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CA Technologies reserves the right to take any actions it deems reasonably appropriate in the case of suspected misconduct or violation of the terms of the Non-Disclosure Agreement, including, but not limited to, cancelling an exam result, revoking exam or certification status, terminating use of the Designation, requiring a candidate to retake an exam, banning a candidate from the certification program, and reporting misconduct to the candidate’s employer. CA Technologies considers cheating a serious offense that warrants disciplinary action, up to and including termination of employment.
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CA Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or in your living room or office. CA Accreditation testing allows you to use your real-world problem-solving experiences to solve real-world IT problems.
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How do I become CA Accredited?
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The CA Accreditation exam assesses your knowledge of a CA product. Students who complete the associated CA Education courses achieve higher scores on CA Accreditation Exams.
What do I need to have ready when I take the exam?
You can take an Accreditation exam at a CA Training Center, in your home, or at your office. For your convenience, all Accreditation exams are available through the CA Education Portal. Exams are delivered online and are open book. You should test your Internet connection ahead of time, and you may refer to course materials during the exam.
What is the format of an Accreditation exam?
CA Accreditation exams are timed exams consisting of multiple choice questions.
What does a typical exam question look like?
Example Question: Which protocols does Single Logout support?
1. SAML 1.0
2. SAML 2.0
3. SAML 1.1
4. Liberty V1.x
5. Web Services Federation (WS-Federation)
A. 1, 2, and 3
B. 2, 3, and 4
C. 2, 4, and 5
D. 3, 4, and 5
Example Question: Which component of CA Single Sign-On installs SAML authentication schemes?
A. Affiliate Agent
B. Application Agent
C. Web Agent Option Pack
D. Policy Server Option Pack
Example Question: What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?
A. Check the configuration environment.
B. Uninstall and reconfigure all components.
C. Compare all library files installed to identify the failure reason.
D. Ensure installed products are version compatible with one another.
How do I register for an exam?
Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:
Customer and Partner Registration
Go to the CA Education Course Catalog:
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Partner Catalog Login
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
To register for an exam, click the Add to Cart button. At that point, you will be prompted to log in, or register for the first time, before you can continue.
After you complete your registration and enrollment, review your selections and click the Finish button. You can then view your selection in the Training to Do List under the My Learning tab.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Additional Information for Partners
Partners are eligible* to receive:
Free web-based training (including all 100-400 level sales, technical and support courses)
Discounted instructor-led training
For assistance accessing these benefits, please contact CA Customer Care.
*Partner must be an active CA partner.
Please note that if you do not see the course or exam that you are looking for, it is necessary to first log in to the CA Education Portal, and a complete list will be available.
Employee Registration
Go to the CA Employee Education Portal Course Search page.
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Difficulty accessing the exam?
We recommend that you use a reliable connection to sit for the exam. If you lose network connectivity while writing the exam or if you prematurely exit the exam and can no longer access it, take the appropriate corrective action:
For Customers and Partners:
Please contact CA Customer Care. Note the exam code, and let the Support personnel know that you require an exam reset due to network connectivity causing a lock-out.
For CA Employees:
Open a Service Desk issue to request Exam User Reset:
Select Create a New Request.
If prompted to search knowledge base, select Cancel.
In the Applications section, look under E for Education Portal, and then Education Portal Support.
Be sure and provide the exam code.
What is the exam passing score? Does it change?
CA makes best efforts to maintain passing scores of 80%. The difficulty level of each Accreditation exam is adjusted by a team of internal and third-party experts to allow specific passing and fail rate thresholds. Exceptions to the 80% score occur during Beta testing of new exams, when the passing score may be lowered temporarily (for Beta test takers and early-adopter test takers) while the optimal difficulty level is being established. All of these efforts are aimed at establishing and maintaining the fairness, validity and reliability of CA exams.
Can I retake the exam if I fail?
If you fail an exam you may take the exam again immediately or at your convenience. You have two attempts at exams. If you are not successful, then you should take available training.
How do I print my Accreditation certificate?
After you have passed the exam, you may print your CA Accreditation certificate. In the CA Education Portal, go to My Learning, then Training Completed.
CA Education Portal Login:
Customers and Partners
For learning path completion diplomas, please contact indicating the specific role-based path, and we will email the diploma to you in about three business days. If you do not receive your diploma within two weeks of successful learning path completion, please email us and we will be glad to email you a new one. Be sure and add to your allowed sender list.
How do I obtain a copy of my score report?
Log in to your student account in the CA Education Portal, select My Learning, then Training Completed to see a list of your completed exams and scores.
CA Education Portal Login:
Customers and Partners
Why can’t I see all of my exam records in the CA Education Portal?
Exams taken prior to January 19th, 2010, will be updated in your Training Completed transcript.
How long is my accreditation valid? Does it expire?
CA Accreditations do not expire. Your Accreditation will always be valid for the product release for which you were accredited. Additional exams will be required for Accreditation on future product releases.
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CA Technologies CAT-180

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  • 1 utility Monitoring and UEM 5.6 professional Certification exam Blueprint Contributors Ted Feyler, dynatrace Architect, CSO features Portfolio manager Rob Vollum, dynatrace Architect, Director dynatrace Enablement capabilities Andreas Grabner, Technical consultant, dynatrace center of Excellence Wolfgang Gottesheim, Technical consultant, dynatrace core of Excellence Klaus Enzenhofer, Technical consultant, dynatrace core of Excellence Stephanie Schulte, working towards and construction expert Siobhan Ohmart, working towards and development professional web page 1

    2 INTRODUCTION The application Monitoring and UEM expert Certification covers dynatrace APM technologies. It validates that you have the knowledge and advantage to install and configure dynatrace components, combine dynatrace to your application(s), computer screen application performance and person journey, analyze results, and troubleshoot issues. This examination blueprint offers the content and context of the application Monitoring and UEM knowledgeable Certification. Please overview this blueprint in its entirety to profit an intensive knowing of exam expectations and necessities. viewers Candidates in quest of software Monitoring and UEM expert Certification will fall into one in all right here categories: Dynatrace valued clientele Dynatrace partners Dynatrace personnel All candidates for the dynatrace professional Certification should have carried out the dynatrace affiliate Certification previous to attempting the professional Certification. PREREQUISITE potential whereas capabilities and journey with dynatrace is required to achieve this certification, examinees must even have working potential in here areas: Familiarity with object-oriented programming: Java or.web fundamental figuring out of carrier Oriented utility (SOA) Architectures (JEE and.web) adventure working with utility Servers, corresponding to WebSphere, WebLogic, JBoss, Tomcat, IIS, and so on. Browser statistics as it pertains to debugging and transactions simple system administration in home windows, Unix, VMware, and so on. fundamental understanding of database question optimization and troubleshooting web page 2

    three examination coaching application Monitoring and UEM professional Certification is intended for APM authorities who have both theoretical abilities and palms-on event with dynatrace. Examinees ought to exhibit skillability in both to flow the exam. so as to assist certification candidates with their exam training, we present a combination of instructor-led working towards (ILT) sessions, and self-paced getting to know with APM tuition online. We strongly recommend that candidates achieve the following milestones in preparation for the examination: utility Monitoring affiliate Certification (Required) at least six months of adventure working with dynatrace in a medium to massive setting up (up to 200 brokers) Be an lively participant within the Compuware APM neighborhood ( together with: o Product documentation o expertise base articles o discussion forums o dynalearn webinars Attend teacher-led lessons (purchasable on request). *customers, please contact your client Success supervisor for details. companions, please contact your associate Enablement supervisor. employees, please contact your manager or finished application Monitoring Product Fundamentals self-paced classes on APM tuition online page 3

    4 examination layout This exam is run in two materials: Written practical You must pass the written component of the examination earlier than sitting for the useful component. The written and practical portions are administered in two separate periods. You must finished the functional element within three months of passing the written. WRITTEN exam The written component of the certification is about 200 questions together with each diverse-alternative and multipleresponse objects. distinct-alternative: select one option from an inventory that optimal answers the question or completes the remark. varied-response: opt for assorted alternate options from a list to answer the query or finished the statement. dissimilar-response check items are certainly identified. You may be given three and one half hours to comprehensive the written component of the certification. The written portion is 100% computing device graded, with a passing rating of seventy six%. WRITTEN examination MODULES The table below lists the modules lined in the written exam and the extent to which they are represented within the examination. Module % of examination 1. part installing and Configuration 33% 2. gadget Profile Configuration 25% three. software efficiency Monitoring and diagnosis 18% 4. business Transactions and Measures 3% 5. Dashboards 5% 6. Integration 7% 7. Troubleshooting four% total one hundred% WRITTEN exam objectives the following pursuits map returned to the examination modules listed above. The subject matters and ideas under each and every objective are meant to clarify the purpose and aren't a finished list of examination content. 1. remember the traits of application Monitoring structure and accessories. To encompass: 1.1. utility Monitoring structure 1.2. Sizing necessities 1.three. Supported platforms 1.four. application Monitoring Server web page 4

    5 1.5. evaluation Server 1.6. Collectors 1.7. agents 1.eight. dynatrace client 1.9. efficiency Warehouse Fixpacks Licensing requirements 2. remember a way to configure the device Profile to encompass: 2.1. software structure mapping and naming 2.2. Agent companies 2.three. Autosensors 2.4. Sensors and sensor packs 2.5. reminiscence and system sensor suggestions 2.6. Discovery Run 2.7. Out of the field and customized measures 2.eight. computer screen measures 2.9. Incidents APIs Error detection guidelines displays projects Schedules user adventure settings 3. recollect a way to computer screen and diagnose utility efficiency using here: 3.1. performance records three.2. Runtime facts 3.three. experience records 3.4. sessions 3.5. general anti-patterns three.6. Monitoring dashboards three.7. Monitoring plugins 4. don't forget how to use, create and / or configure company Transactions to include: four.1. enterprise transaction necessities four.2. Out of the field company transactions 4.three. customized enterprise transactions 5. remember a way to create and/or configure dashboards to encompass: 5.1. beginning middle dashboards 5.2. Infrastructure View 5.three. application View 5.four. customized dashboards 6. keep in mind how to configure dynatrace integrations and extensions to encompass: 6.1. Load assessments web page 5

    6 6.2. Load Runner 6.three. LDAP/energetic directory 6.four. SMTP 6.5. rest features 7. recall a way to troubleshoot dynatrace to consist of: 7.1. Connectivity concerns 7.2. installing considerations 7.three. Agent mapping considerations 7.4. Licensing concerns 7.5. Server and Collector health (gentle weight, bridge to admin) 7.6. performance Warehouse issues (mild weight, bridge to admin) 7.7. No UEM information useful exam The functional element of the certification is a arms-on part requiring examinees to deploy dynatrace components and configure application injection in a heterogeneous Amazon web services ambiance. 15 to 30 minutes ahead of the delivery of your scheduled exam, you're going to acquire a link to the virtual ambiance from Use far flung computing device or the want to connect to the environment. Your proctor will enter the password to atmosphere. you are going to also analyze kept session files to diagnose utility performance and create enterprise transactions. The purposeful component of the exam carries diverse alternative questions and open response questions requiring examinees to post monitor captures of the configured environment. The open response gadgets require manually grading, for this reason examinees will acquire outcomes inside three to 5 days of finishing the practical element of the exam. The passing score for the useful is 91%. You will be given three to complete the functional component of the examination. useful exam MODULES The desk under lists the modules coated within the purposeful examination and the extent to which they are represented in the exam. Module % of exam 1. installing and Configuration forty% 2. utility Instrumentation 20% three. business Transactions 20% 4. software performance Monitoring and diagnosis 20% total a hundred% purposeful examination objectives here pursuits map again to the examination modules listed above. 1. installation and configure dynatrace components in a heterogeneous atmosphere. 2. Instrument applications to be monitored by way of dynatrace web page 6

    7 3. Create and / or configure business Transactions 4. video display and /or diagnose application efficiency and user experience using dynatrace SCHEDULING Certification exams are administered and proctored by means of Examity. we've partnered with Examity, an online proctoring carrier, to protect the price of the certification. by making use of an online proctor there isn't any deserve to shuttle to a trying out core. The examination may also be taken on a computer, from practically any region. To time table a dynatrace associate examination, please log in to APMU and observe the certification icons. upon getting accredited the Compuware Certification terms and conditions, which you can connect with Examity to time table the examination. You should agenda the examination as a minimum 24 hours in develop of the time in which you need to take the exam or pay an on-demand scheduling fee. charge people have to pay at time of registration for each part of the certification: Written: $ purposeful: $ An examination could be paid for by using bank card or through the use of a promotional code. Promotional codes can be received in exchange on your aspects, or if in case you have opted for certifications in your Product time table, observation of work (SOW) or different contract. Contact your customer Success manager (CSM) or to obtain a promotional code. You can also time table your exam the use of this code. lodging Compuware is committed to making certain its checks are accessible to every person, together with those people who may also require lodging. in case you consider you require an lodging to access this examination, please contact to request tips. Compuware organization, the know-how efficiency enterprise, makes a change by using providing software, specialists and gold standard practices to ensure expertise works neatly and delivers value. Compuware solutions make the world s most essential applied sciences operate at their surest for leading businesses global, together with 46 of the top 50 Fortune 500 corporations and 12 of the suitable 20 most visited U.S. net sites. learn more at: Compuware business enterprise World Headquarters One Campus Martius Detroit, MI Compuware enterprise Compuware items and features listed within are trademarks or registered trademarks of Compuware business enterprise. Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may be trademarks of their respective house owners. page 7

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    TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty

    gas economic climate for this used diesel TOYOTA Avensis model is forty eight MPG, giving an indicative gas cost of 10.1 p/mile; in VED Band G this enormous family automobile's ordinary 12 month car tax cost is £185.

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Some insurers are alread CAT-180y using the 50-community scores.choice pricesOption PriceFull-map satellite navigation (TR) £1,000Premium navigation and audio with tune challenging pressure and rear parking digicam (T4) £1,500Premium navigation with tune challenging power and rear parking camera (T Spirit) £1,000Panoramic roof (T4 Tourer) £600Protection Pack (TR, T4 saloon) £450Protection Pack (TR, T4 Tourer) £550Metallic paint (all grades) £350

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    sixteen-inch steel wheels with 205/60 R16 tyres.Driver and front passenger airbagsFront aspect airbagsDriver’s knee airbagFull-length curtain look after airbagsPassenger entrance airbag reduce-off switchIsofix newborn seat mounts on rear seatsFive three-element seatbelts with Emergency Locking RetractorFront and rear seatbelt fastening reminder systemABS with digital Brakeforce Distribution and Brake AssistSteering aid car stability manage (VSC+) and Traction control (TRC)energetic entrance head restraintsAutomatic door lockingEmergency brake signalActive high-degree cease lampINSTRUMENTS & CONTROLSMulti-tips displayOptitron instrumentationElectronic parking brakeCOMFORT & CONVENIENCEManual air conditioningElectric front windowsElectrically adjustable heated door mirrorsRemote boot releaseAUDIO & NAVIGATION6-speaker audio system with radio, CD and MP3/WMA file taking part in from discAUX-in socket for MP3 player connectionSECURITYRemote vital locking with double lockingThatcham category 1 alarm and immobiliserLockable gloveboxSEATING, UPHOLSTERY AND TRIMManually adjustable entrance seatsElectric lumber aid on driver’s seatCloth upholsteryOne-touch flat-folding rear seatsFour underfloor storage bins (tourer)EXTERIORColour keyed door handles and mirrors

    extra on TR

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    further on T4 (over TR)

    Electrically retractable door mirrorsSmart Entry and StartElectrochromic auto-dimming rear view mirrorOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration system for Tourer)non-compulsory top rate satellite tv for pc navigation with audio upgrade, 10Gb track tough pressure and rear parking cameraElectrically adjustable heated entrance seats and steerage wheel with memory settingLeather upholsteryRear privacy glass (Tourer)not obligatory Panoramic roof (Tourer)

    extra on T SPIRIT

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    CURSOS CA carrier Desk manager – discover Your CA applied sciences course

    33SVD20501 simple Administration 200 – CA training

    33SVD20471 Configure Incident & difficulty management 200

    33SVD20481 Configure change management 200

    33SVD30080 constructing advanced Notifications 300

    33SVD30090 build kept Queries for the Scoreboard 300

    33SVD20381 imposing superior Availability 200

    33SVD30141 Managing the record atmosphere 200

    33SVD30121 constructing web Intelligence experiences 300

    33SVD30071 modify forms and Database 300

    33SVD30100 Archive and Purge records 300


    CERTIFICAÇÕES CA provider Desk supervisor

    Existem dois níveis de certificações, estas certificações possuem exigência de determinado conhecimento baseado na responsabilidade do profissional dentro do ciclo de vida de TI.

    O CA certified enterprise Analyst demonstra as melhores práticas aplicadas no gerenciamento da aplicação.

    O CA licensed skilled demonstra o conhecimento do profissional desde a infraestrutura da aplicação, instalação, configuração e melhoria.

    Para o caso do CA provider Desk manager são:


    CA service Desk supervisor r12.x knowledgeable examination (CAT-one hundred eighty)

    CA carrier Desk supervisor r12.x Administrator (CAT-200)


  • Múltipla Escolha
  • 50 questões
  • ninety Minutos de Tempo para completar o exame
  • 35 corretas para aprovação das 50 disponíveis, ou seja, 70% de acertos.
  • 60 minutos de duração
  • US$ a hundred and fifty,00 –  É a taxa de custo do exame do EXIN.


    Objetivos do exame CAT-one hundred eighty

    Objetivos do Exame Conteúdo % foco Administering CA service Desk supervisor CA service Desk manager r12.9: Administration fundamentals 200 (33SVD20501) eight% setting up the enterprise facts structureCA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 2% Configuring Incident and difficulty controlCA provider Desk manager r12.9: Configure Incident and issue management 200 (33SVD20471) 2% Configuring change controlCA provider Desk manager r12.9: Configure alternate administration 200 (33SVD20481) four% Configuring Contacts and agencies CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Configuring safetyCA carrier Desk supervisor r12.9: Administration basics 200 (33SVD20501) 8% Administering Notifications CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 6% Administering carrier level Agreements CA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 6% Administering Surveys CA provider Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Archiving and Purging data CA carrier Desk supervisor r12.9: Archive and Purge records 300 (33SVD30100) 4% Manipulating statistics CA provider Desk manager r12.9: Extract, seriously change and load data 300 (33SVD30110) 10% Managing the record atmosphere CA provider Desk supervisor r12.9: Managing the report atmosphere (33SVD30141) 4% creating net Intelligence experiences using InfoView CA carrier Desk supervisor r12.9: constructing net Intelligence reports 300 (33SVD30121) eight% modifying internet Intelligence reviews CA provider Desk manager r12.9: building web Intelligence experiences 300 (33SVD30121) 6% enforcing a customised Universe CA service Desk manager r12.9: Managing the document atmosphere 200 (33SVD30141) 2% creating internet kinds for stories CA service Desk manager r12.9: building internet Intelligence stories 300 (33SVD30121) 2% developing Dashboard Frames the use of internet monitor Painter Product Documentation, container experience2% developing Tabs for report Product Documentation, box event2% Adapting CA provider Desk manager to Your business Practices CA service Desk manager r12.9: alter types and Database 300 (33SVD30071) 6% Adapting the CA service Desk supervisor web client to Your business Practices CA provider Desk manager r12.9: modify varieties and Database 300 (33SVD30071) 6% Customizing Notification strategies Product Documentation, container adventure2% enforcing superior Availability CA carrier Desk manager r12.9: enforcing advanced Availability 200 (33SVD20381) 6%





    Objetivos do exame CAT-200


    Objetivos do Exame Conteúdo % foco Exploring the CA carrier Desk net Interface CA carrier Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) explore the CA provider Desk web Interface• explore the Interface for the stage 1 Analyst function• discover the Interface for the level 2 Analyst position four% creating and looking for Tickets CA carrier Desk supervisor r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Create and search for Tickets• Create Tickets for Incidents and Requests as a degree 1 Analyst• Search Incidents and Create issues and change Orders as a degree 2 Analyst 4% Updating Incidents, issues, and Requests CA carrier Desk manager r12.6: provider Desk Analyst Operations 200 (33SVD20081) replace Incidents, issues, and Requests• Create dad or mum/child Relationships for Incidents, issues, and Requests 2% enhancing and Monitoring trade Orders CA provider Desk manager r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Edit and computer screen alternate Orders• video display CA Workflow and perform activities for exchange Orders 2% Resolving and closing Incidents, issues, Requests, and alter Orders CA provider Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) resolve and shut Incidents, problems, Requests, and alter Orders• unravel Incidents, complications, Requests, and alter Orders as a level 2 Analyst• close Incidents, problems, Requests, and change Orders as a stage 1 Analyst four% Administering CA carrier Desk manager CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer CA provider Desk supervisor • define the CA SDM architecture• outline the CA SDM accessories• Describe CA SDM alternate options supervisor• Troubleshoot CA SDM 10% setting up the company information structureCA service Desk manager r12.6: Administration 200 (33SVD20051) set up the business statistics structure• Create and modify Reference statistics• Create and adjust CI assist information• Create and modify commonplace Shared items6% Configuring Incident and problem managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure Incident and problem administration• Configure Incident and problem control4% Configuring change managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure alternate administration• Configure alternate administration• Create a metamorphosis class four% Configuring Contacts and businesses CA carrier Desk supervisor r12.6: Administration 200 (33SVD20051) Configure Contacts and groups• Configure Contacts and corporations 6% Configuring safetyCA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Configure safety• explain CA SDM Authentication• Describe role‐based mostly security• identify the Predefined Roles installed with CA SDM• define the ranges of CA SDM safety


    • Create entry varieties

    • Create records Partitions

    20% Administering stored Queries CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer kept Queries• Create kept Queries for the Scoreboard• Create Time-primarily based saved Queries four% Administering Notifications CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Notifications• allow pastime Notifications• Configure Notification rules • Create Message Templates• Create undertaking Associations


    • Create Object Contact Notifications • Create CI Notifications

    Administering service degree Agreements CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer provider stage Agreements• define SLA components• Create Macros• Create pursuits


    • Create service types

    • Create service target Templates

    16% Administering Surveys CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Surveys• Create Survey Templates 2%




    Onde realizar o Exame page=publicHome&branding=CATECHNOLOGIES (revogado)




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