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9L0-402 - Support Essentials 10.5 - Dump Information

Vendor : Apple
Exam Code : 9L0-402
Exam Name : Support Essentials 10.5
Questions and Answers : 90 Q & A
Updated On : March 22, 2018
PDF Download Mirror : [9L0-402 Download Mirror]
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9L0-402 Questions and Answers

9L0-402 Support Essentials 10.5

Article by Killexams Apple Certification Experts


Apple Support Essentials 10.5

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finished e book to Apple Certification and working towards | killexams.com real questions with brain dumps

  • post
  • Apple_logo1" src="https://gigaom.com/wp-content/uploads/sites/1/2009/02/Apple_logo1.png" alt="Apple_logo1" width="214" height="257"/>

    besides the fact that children I’ve been helping Macs given that they got here out in 1984 (when i was in high faculty), I haven’t acquired any “formal” practising. It has ordinarily been discovering by way of doing, analyzing the occasional publication and now of path, TheAppleBlog. Does formal certification really make a difference as a technician? You tell me.


    currently I acquired into an argument with a vendor that by some means idea a technician who first begun repairing Macs sixth months ago trumped my 25 years adventure. Did certification make this person a higher technician? Having completed reasonably a bit of of hiring myself, I’ve too frequently discovered that certification handiest verifies your skill to take a verify and can no longer have bearing in the precise world.

    Now that the market has changed and everyone looks to be competing for scarce supplies, in all probability a certification can be an additional facet? What’s the business approach for independent Mac technicians wanting more? The reply took lots of analysis — even Apple wasn’t in a position to answer my questions — so gain knowledge of from my adventure.

    credit goes to each Brian best of BestMacs and Doug Hanley of MacTEK practicing, as a result of with out them I wouldn’t remember the alphabet soup of ACSP, ACMT, ACTC, ACSA, AASP, ACN and greater. Didn’t we all develop into Mac users to steer clear of mysterious phrases? As many of you be aware of, the convenience of the Apple user interface is equalled handiest through the frustration of attempting to have in mind Apple’s certifications courses. determining this course was a great deal more durable than any video online game I’ve ever performed, but a “online game” may well be the top-quality metaphor to explain the procedure.

    The video game

    You begin the “game” as a ordinary Mac consumer. The three worlds you’ll frequently see in the video game are IT, pro Apps, and income. As an IT person perhaps you have got skills, possibly you don’t. Nothing stops you from without difficulty repairing Macs on your own, unless you do issues that principally void the assurance and also you get caught doing so. You don't have permission per se from Apple to work on Macs. Many individuals are satisfied at this degree gathering coins separately, however that you would be able to’t proceed any further except you get a certification — the key that unlocks the next stage in the video game.

    the primary certification most go for is Apple certified guide knowledgeable (ACSP) which was once referred to as an Apple licensed support Desk expert (ACHDS). This certifies your means to remember the working system and is earned in line with the OS edition. therefore, you are an Apple licensed support expert in 10.5 (or soon 10.6). each OS requires certification, but your certification doesn't expire. therefore, if you are a ACHDS in 10.3, you could name your self certified devoid of figuring out 10.5 at all. Your can take the examine devoid of training (many do), self-look at by means of substances from Peachpit, or attend an teacher-lead direction at an Apple approved practicing core (AATC). MacTek is a kind of centers. You’ll take the test at a Prometric trying out core and pay around $200. The verify takes about 90 minutes or so and also you get the consequences immediately.

    Apple Consultants network

    while certification is the skill, the end you can be achieving for is the skill to be part of the Apple Consultants network (ACN). joining the ACN requires any Apple certification, such as the ACSP discussed above, or any number of different certifications (described below, although one supply says now not all certifications are valid, so beware). keeping with the video game analogy, the ACN is like an entire new area of the video game you are looking to explore, however the boss that must be defeated first is Apple, and your weapon is a certification!

    After getting a certification that you can then observe to join the ACN. The software payment is $60 and the genuine fee to be part of is $395 as a sole proprietor. the complete requirements are here. You’ll get a lot of benefits such as product discounts as smartly as the ability to community with different Macintosh consultants. As an ACN, Apple keep personnel can also hand out your card to valued clientele in the keep. Now your company can in reality extend as every Apple store client is a potential client for you.

    ACN membership is extraordinary and many stay at this level of the “game” the use of the ACN membership as a multiplier for their salary. although, you nonetheless can’t do hardware repairs beneath warranty nor order Apple materials. As with the video game, you’re caught at this degree unless you discover extra and try to defeat the next boss. Apple always controls the suggestions. accept it as a part of the video game. Fail to accept it and you’ll get slapped returned to the starting of the game quicker than which you can click the home button.

    Server Administration Certification

    From this factor, you have a pair instructions which you can go. which you could focus on restore and service, or you can focus on server or superior software administration (many folks will do both). i'll discuss the server administration certifications and the hardware functions certifications. that you could believe of each of those as two separate worlds within the game. that you can choose one or the other, or explore them each.

    the first level server administration certification is one other four-letter acronym: ACTC: Apple licensed Technical Coordinator. besides passing the verify for ACSP, you’ll face the Server necessities check. This extends your notebook knowledge to servers. an even greater level of certification in the server realm is an ACSA — Apple licensed programs Administrator. For the ACSA, you’ll should pass 4 assessments: Server necessities, directory capabilities, Deployment, and Mobility and protection for 10.6 (or superior equipment Administration for 10.5).

    Apple also presents the ACMA (Apple licensed Media Administrator) which includes Server necessities, Xsan, final cut Server and as an alternative, guide necessities, Deployment, listing features, or remaining cut level 1. other certifications aren't always IT connected and are application-focused. That’s a realm I’m no longer exploring as we selected the IT music at the start of the game.

    Hardware repair Certification

    moving on from server administration to genuine Apple hardware restoration, the simple certification you will earn is the Apple certified Macintosh Technician (ACMT), previously the Apple licensed portable Technician (ACPT) and Apple licensed laptop Technician (ACDT). This certification capacity you're theoretically qualified to do guarantee repairs on Apple Macintosh gadget. The advantage required for ACMT are those of hardware restoration and software troubleshooting. You don’t want an ACSP to be an ACMT, however many individuals earn both. The tutorial process for hardware restore is greater extreme and it’s less probably you’ll circulate the check devoid of some practising. At this level, which you could also go to an AATC and pay about $four,800 for both the hardware and software features of the route, or your should purchase self-look at substances from Apple called “Apple Care Technician practicing” for $299.

    Apple licensed provider company

    akin to how passing the ACSP means that you can join the Apple Consultants network, passing the ACMT means that you can enter the realm of an Apple licensed service company (AASP). You might also no longer immediately develop into one although, and best AASP’s get reimbursement from Apple for guarantee work. although, being an ACMT is awfully advantageous in case you need to get a job as an AASP. You may also practice to do guarantee repairs in your higher company of over 50 Macs by means of the Self-carrier program. if you wish to develop to being able to do guarantee repairs for anyone, you’ll face that identical boss once more, Apple. notice that fitting an ACMT will not necessarily earn you to any extent further funds than an ACSA or ACTC. facing the next boss may well be too high priced and too limiting, but if you do need the next stage, examine on.

    getting to that AASP stage is really the last stage of the video game. You’ll should have an ACMT on personnel and follow stricter necessities than becoming a member of the Apple Consultants community. frequently you’ll want a true save entrance and not be a one-grownup operation. Apple supplies exceptions (doesn’t every game have cheat codes?), however don’t count on it. upon getting your AASP you can be listed with Apple as a service provider and get reimbursed for assurance repairs.

    So I’ve loaded the video game and pressed delivery. Is certification value it? What about ACN or AASP? Which practising may still i'm going for? Is instructor lead training value it? Any training carriers willing to sponsor me? What concerning the self-examine classes? Share with me your experiences in the game and let’s boost a definitive e book together with “cheat codes.”

    Apple-licensed organizations

    ACN (Apple Consultants community)What it's: network on Apple gurus, receives coupon codes and information from Apple, and might be referred from Apple retail stores.necessities: Any certification.

    AASP (Apple authorized provider provider)what's it: company it really is authorised to do Apple guarantee repairs for reimbursement and order parts from Apple.requirements: Have an Apple certified Macintosh Technician on workforce, amongst different requirements.


    Apple certified assist professional: fundamental knowing of the customer Mac operating equipment and troubleshooting.

    Apple licensed Technical Coordinator: Deeper figuring out of the Mac OS, together with the Mac OS X Server and Server essentials.

    Apple licensed systems Administrator: Even more advantageous technical figuring out of the Mac OS X Server, including passing exams on Server essentials, listing features, Deployment, and Mobility and security.

    Apple licensed Media Administrator: here is a sister song of the “Apple certified techniques Administrator” with a spotlight on the wants of media administration, and includes practicing in XSan or last cut.

    Apple certified Macintosh Technician: you can do Apple hardware repairs, each out and in of guarantee. Required to birth (or get a job with) an Apple approved carrier provider, or self-provider your massive company.

    Apple working to fix safety flaw which allows for any person to log into your Mac | killexams.com real questions with brain dumps

    Apple is engaged on a security fix for an issue which allows any one to log into a Mac without a password.

    The flaw, which impacts Macs operating the latest macOS excessive Sierra software, bypasses the should enter a password with the aid of taking competencies of superuser privileges.

    Turkish ‘software craftsman’ Lemi Orhan Ergin publicly tweeted Apple particulars of the vulnerability, breaking with the discreet protocol the great majority of security researchers and programmers endeavor when informing companies about bugs in their systems.

    pricey @AppleSupport, we observed a *massive* protection subject at MacOS high Sierra. any individual can login as "root" with empty password after clicking on login button a couple of times. Are you aware of it @Apple?

    — Lemi Orhan Ergin (@lemiorhan) November 28, 2017

    you could access it by the use of gadget Preferences>clients & organizations>click the lock to make changes. Then use "root" and not using a password. and try it for a few times. outcomes is marvelous! pic.twitter.com/m11qrEvECs

    — Lemi Orhan Ergin (@lemiorhan) November 28, 2017

    as soon as an unathorised consumer logs in, they have full access to the computing device and all its suggestions. therefore, they can lock the owner out of their own computing device, steal suggestions and depart information unencrypted, making it prone to hacking.

    Ergin found that getting into ‘root’ into the clients & organizations menu within a Mac’s gadget Preferences changed into satisfactory to force entry into the computer, no password required, which means any person may technically remotely entry any Mac operating high Sierra.

    Root is a superuser which overrides other admin programs on Unix-based operating system, including macOS. Even clients who had in the past disabled root consumer control entry have been inclined.

    The five ideal macOS high Sierra beta updates

    Ergin observed he chose to deliver the difficulty to Apple’s consideration by way of Twitter after the infrastructure personnel at his company stumbled across the flaw last week. They recommended Apple on 23 November, and noted a number of other americans had discussed the weakness in Apple’s own developer discussion board.

    The 5 best macOS High Sierra beta updatesexcessive Sierra is the most fresh operating gadget for Mac (image: i)

    “I haven't any intention to harm Apple and Apple clients. via sending the tweet, I just desired to warn Apple and say “there is a serious protection situation in high Sierra, be aware of it and fix it,” he wrote in a Medium put up.

    “with ease announcing, i'm not the one who found the security malicious program, but the one who make it extra visible in the public with the aid of bringing up it by means of Twitter.”

    “we are working on a software update to tackle this challenge,” an Apple spokesperson mentioned.

    “meanwhile, surroundings a root password prevents unauthorised entry to your Mac. To enable the foundation consumer and set a password, please observe the instructions here: https://aid.Apple.com/en-us/HT204012.

    “If a Root consumer is already enabled, to be sure a clean password is not set, please comply with the directions from the ‘exchange the root password’ part.”

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    Apple 9L0-402 Exam (Support Essentials 10.5) Detailed Information

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    Apple ">9L0-402 : Mac OS X Help Desk Essentials v10.5 Exam

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    Poseidon Charter Ecole Polytechnique Fédérale de Lausanne

    1 2009 Poseidon Charter Ecole Polytechnique Fédérale de Lausanne Rights and duties of institutions taking part in the Poseidon project Michel MENGIS EPFL 17092009

    2 charte_poseidon_finale - EN.doc 2 of 17

    3 Introduction Poseidon is a set of services for students and employees (PSDN clients). Through its will to promote the use of nomadic IT tools for students, EPFL has decided to develop the Poseidon project. This project has become an official service of EPFL s IT department. It is now available for other institutions. Poseidon s services are diverse and complex implement : - Offer a support service of excellent quality for PSDN clients. - Offer a set of free softwares, preferably open-source. - Offer the possibility to deploy «professional» softwares. - Offer the best prices for selected professional laptops. - Offer purchase financing solutions. - Offer advice. Through its availability to other institutions, Poseidon offers a number of services, but asks in exchange for a certain amount of services. This document aims at clarifying relations between the diverse parties of Poseidon. It establishes a list of rights and duties for each participant. This document is evolutive. Definitions Definition of the commitment of Poseidon s partner institutions This document defines the three categories of Poseidon partnership. Each institution chooses the category that suits it best in terms of the commitment it wishes to honour, and the advantages it wishes to receive. At any time, an institution may choose to change its category. In this case, it is required to inform EPFL s Poseidon manager. At any time, EPFL may cancel, in accordance to this charter, the partnership with one, or all partner institutions. In return, Poseidon commits itself to respect, to the best of its ability, the services described in this charter charte_poseidon_finale - EN.doc 3 of 17

    4 The following list of commitment criteria defines Poseidon s three categories. This ranking assigns a certain amount of «penguins», which symbolize the category level. Definition of Poseidon «penguin» categories Criteria for category Carrying out an official demand from a manager of the institution. The demand must be addressed to EPFL s Poseidon manager. Having a local Poseidon representative. Updating the Poseidon manager s contact information. The local representative will have to answer any inquiry from its institution s PSDN clients. Handing out the domain names to EPFL s Poseidon manager. Making sure these domain names correspond to Poseidon criteria. Updating these informations Updating the last page of the Poseidon booklet according to the institution s informations. Promoting Poseidon offers to its students through students-dedicated websites, s annoucing new offers, sending the Poseidon booklet to every new student, and making it available through the institution. Promoting, as much as possible, the use of free software, even open-source. Promoting, as much as possible, the use of GNULinux. Critères régissant la catégorie Respecting the above category s criteria. Participating, as much as possible, in the packaging of applications. Promoting the use of the Poseidon Installer. Making available a local server of software distributions (optional). Promoting the use of open-source software. iting professors to use these softwares, as much as possible. Promoting the use of GNULinux. Participating in the documentation of this project. Creating and maintaining a page (or more) dedicated to the institution on the website Critères régissant la catégorie charte_poseidon_finale - EN.doc 4 of 17

    5 Respecting the above category s criteria. Making available, if possible, an authentication system based on SHIBBOLETHTequila. Organising a local support based on «helpdesk» section s description. Having an Apple-certified person («Certified Support Professional 10.5», the simplest certification. Cf Appendix I) Definition of the Poseidon commission The Poseidon commission in made up of a representative from each institution (EPFL, HES-SO, UNiL, UNiGE, UNiNe, UNiFr) of category. Definition of the suppliers selection process The suppliers selection process is initiated by EPFL s Poseidon manager according to hardware evolutions. The suppliers selection process is based on the the Poseidon commission. Each member of the Poseidon commission may suggest one or more suppliers, as well as one or more models. The drafting of specifications sent to the supplier is done by the Poseidon commission. These specifications have to be approved by the majority of the Poseidon commission s members and by EPFL s Poseidon manager. It is necessary that the supplier commits itself to the following points : - Impossible to find the same model cheaper with the same services than those offered during the commitment. - Having a 3-year hardware warranty. This warranty has to be international. - Reasonnable shipping delays. - Making an online store available. - No increase in price of more than 2% from the original price during the model s life. - No increase in price of more than 5% if the model is changed. - Making spare hardware available for helpdesks of institutions of category. These criteria are defined in the «helpdesk» section. - Handing out a detailled sales reporting to EPFL s Poseidon manager. - Participating in Poseidon Day by being present and by offering a number of laptops according to the lottery. (cf. «Poseidon Day» section) - Offering laptops with and without operating systems. Every insitution which is a member of the Poseidon commission may participate in the testing of hardware made available by those who answered the tender charte_poseidon_finale - EN.doc 5 of 17

    6 Negociations happen only between the supplier and EPFL s Poseidon manager. EPFL s Poseidon manager may ask for the presence of one or more member of the Poseidon commission. Minutes from these negociations will be sent to all member of the Poseidon commission. The final selection of suppliers will be done by a majority vote of Poseidon commission members and validated by EPFL s Poseidon manager. Definition of the decision-making responsibility Poseidon is an EPFL project, who is the leader. EPFL s Poseidon manager is the head of Poseidon, and is under the control of the DIT-SB group s manager, of the DIT director, and of the EPFL s Direction Informatique et Stratégie. EPFL s Poseidon manager gives the decision-making responsiblility to the Poseidon commission for the drafting of specifications for supplier, the testing of machines, and the suppliers selection. Definition of this document s evolution This charter may be modified at any moment through a partner institution s proposal, based on the definition of the decision-making responsibility. This modification will be validated by a majority vote of the Poseidon commission. EPFL s Poseidon manager will then ratify the vote. Definition of the suppliers relations responsibility EPFL s Poseidon manager is the only one responsible for relations with Poseidon suppliers. No other partner institution may emit requests in Poseidon s name to suppliers without the EPFL s Poseidon manager s written permission. However, if there is an escalation of problems with the supplier s services, each Poseidon representative may contact the supplier s diverse respondants. The representatives are then requested to inform EPFL s Poseidon manager. Poseidon Helpdesk Objectives and applications Poseidon, through its services, aims to promote the availability of local helpdesks for EPFL clients. These Helpdesks goals are to offer support for hardware and software issues. The Poseidon Helpdesk s quality manual describes a certain amount of process necessary to realise such a support charte_poseidon_finale - EN.doc 6 of 17

    7 Operating systems In order to reduce costs, Poseidon aims to promote purchases without operating systems, allowing the PSDN client to install whichever system they desire. Therefore, with Windows operating systems, Poseidon promotes the use of MSDN-AA. EPFL, through its Helpdesk, prepares a modified version of Windows operating systems. This version contains all the drivers for Poseidon laptops. This image is made available by EPFL to institutions of category having subscribed to MSDN-AA. Each institution may choose the GNULinux it intends to support, if it wants to support a distribution. Spare hardware Only institutions of category may benefit from this service. Through its service for students, Poseidon negotiates a special purchase price for its helpdesks s laptops. Therefore, in order for these laptops to be used as spare, or for development, Poseidon requests that suppliers make those laptops available at 50% of the official Poseidon price. The amount of laptops per institutions depends on the amount of acquisitions made by the institutions students. (Exact conditions in Appendix II) In order to create a working capital, certain elements (hard drive, DVD reader, charger ) may be acquired at preferential prices through Poseidon suppliers. Any use of this service must be made by an explicit request to a Poseidon manager for each objet. Training Only institutions of category may benefit from this service. EPFL negotiates (very) attractive rates for training and recognised certifications by selected suppliers for Poseidon helpdesks employees. The rate of these trainings is charged prorate to the institutions participants. EPFL may make available its premises and necessary hardware (if it does not stop Poseidon helpdesks services for over 24h) in order to complete these trainings. The premises and hardware are graciously made available. For the sake of transparency, EPFL will present the supplier s bill during the training s charging to the institution. Signage In order to provide a uniform image of Poseidon helpdesks, EPFL graciously makes available, while stocks last, signage panels to institutions of category charte_poseidon_finale - EN.doc 7 of 17

    8 Support students of other schools participating in Poseidon When a partner institution chooses category, it is required to accept any students from an institution of the same category possessing a Poseidon laptop. When an institution of category EPFL helpdesk s quality manual. wants to open a helpdesk, they can base their work on However, the best-effort approach is the minimum required from PSDN clients charte_poseidon_finale - EN.doc 8 of 17

    9 Poseidon Day(s) Only institutions of category may benefit from this service. In order to develop information and promotion, Poseidon organises every year one or more Poseidon Day. This designation may not be used without EPFL Poseidon manager s permission. These events aim to present the service, the offers, to promote the concept and to encourage the use of free software solutions. Through them, students from partner institutions may directly discuss with representatives of Poseidon and of Poseidon suppliers. These events always end with EFPL s Poseidon Day. Poseidon organises a free draw at the end of these days. It takes place at EPFL and may, if possible, be retransmitted in other institutions participating in Poseidon Day. Participation to the draw is only for students from an institution participating in Poseidon Day who sign up at the Poseidon stand during the day. The suppliers are required to make available a certain amount of laptops from the Poseidon offer. EPFL commits itself to support institutions organising these events as much as possible by making a certain amount of laptops available. Moreover, if possible, EPFL may make members of the EPFL Poseidon team available in order to help local partners. Poseidon events This term describes any event that an institution from category decides to organise, outside of Poseidon Days. The institution may then ask for the presence of Poseidon suppliers. EPFL provides help through presentation hardware, as much as possible. No solicitation for prizes may be asked to Poseidon suppliers. Marketing Participating in Poseidon implies that institutions must promote Poseidon offers. Through the use of , advertising, presentation day, the mention of Poseidon, as well as the use of the Poseidon logo ( ) are conditioned to the following conditions: - Only the selected Poseidon suppliers may be mentioned charte_poseidon_finale - EN.doc 9 of 17

    10 - Only selected Poseidon suppliers and laptops from the Poseidon offer may be showed. - EPFL Poseidon manager must be informed first. - The solicitation of a Poseidon supplier by a partner institution necessarily implies the respect of category rules of this charter. Promotion of Poseidon offers and services may be done according to the following: From category : - Website. Information for students on the website is required. The use of the Poseidon logo is necessary. EPFL makes it available by a simple request from a participating institution. A link to the Poseidon main page is required, visible on the institution s information page (

    11 - its compilation servers - its packaging servers - the use of packaging software licenses retained by Poseidon. (limited supplies) The purchase of these software licenses is taken care of by EPFL, and made available for free while stocks last. If possible, Poseidon-EPFL provides support and a level 3 helpdesk to institutions from category for development and application packaging relevant to Poseidon. The standardisation of this service on different platforms is the primary goal of these steps. However, the improvements of those solutions, the participation in new versions of operating systems are core elements to the adhesion to the Poseidon development group. In order to concentrate the efforts in one location, EPFL only supports solutions it uses to help students. Software support In order to promote free, or open-source, solutions, Poseidon has made available the Poseidon Installer software (version 3.1 actually). This software offers easy installation for a certain amount of software. Its use allows a complete rollback of the installation. The coherence of application made available by EPFL is certified by tests made by EPFL s packager and by those done by EPFL Poseidon helpdesk. There are different levels of use for this software. Firstly, it is necessary to realise that Poseidon Installer (PI) is a network-oriented tool. It is based on the use of http protocol made available by web servers (apache, IIS ). The following lines describe the operation of PI: 1. Each time PI is run, it connects to an EPFL central server to download the list of institutions having a dedicated server. 2. During the installation and configuration, PI asks for the institution to which the student is from (cf. below to find conditions for this list) a. If the institution is not on the list, the student must choose autre. PI will automatically try to connect to all of the servers of institution of category, in order to consolidate the public offer of software. It will always offer the latest version available, regardless of sources. b. If the institution is in the list, the student must choose it. PI will act as described in section 2.a, but will also consolidate the software list with the specific offer of this institution. Access to these particular resources is the responsibility of the web server distributing the resources charte_poseidon_finale - EN.doc 11 of 17

    12 3. After the selection of software to install, PI downloads them from the most up-to-date server (in case the versions are the same, EPFL server is preferred, due to the bandwidth of switch). 4. PI installs software one by one, eventually executing pre-scripts, made available by the packager. From category : - Use of Poseidon Installer - Possibility to suggest the addition of a free or open-source application From category : - Services from above category - Possibility to make an institution-dedicated server available - Possibility to deploy institution-specific applications via Poseidon Installer charte_poseidon_finale - EN.doc 12 of 17

    13 charte_poseidon_finale - EN.doc 13 of 17

    14 Institutional commitment I, undersigned., as.., acting on behalf of.. commits my institution to respect category О О О I design Mrs.Ms., local Poseidon representative in my institution. address of the local Poseidon representative :.. PSDN clients domain from my institution :... Date and place :.. Signature :.. (Stamp of the institution) charte_poseidon_finale - EN.doc 14 of 17

    15 charte_poseidon_finale - EN.doc 15 of 17

    16 APPENDIX I : Certifications Apple Access to Apple online store is made possible by having an Apple certified person in the institution. This certification is the following: Test : Mac OS X Support Essentials v10.5 Exam (">9L0-402) Preparation to this test may be done by purchasing the AppleCare Technician Training documentation. DELL It is possible to benefit from a Dell technician formation at a reduced cost. Moreover, with regards to the number of Dell computers in the institution, it is possible to benefit from the FastTrack system for free, allowing the triggering of an intervention via the Web, without calling the hotline, for free. To benefit from this, one has to pass an online exam. Lenovo It is possible, with regards to the number of Lenovo computers in the institution, to benefit from the ESC+ program charte_poseidon_finale - EN.doc 16 of 17

    17 APPENDIX II : Conditions for acquiring spare hardware Each category laptops it needs. helpdesk is authorised to acquire, through Poseidon pricing, the amount of However, depending on suppliers, more beneficial solutions may be obtained. DELL : Every 100 machine sold in the institution, its helpdesk may buy a machine at 50% off the Poseidon price. LENOVO : Every 100 machine sold in the institution, its helpdesk may obtain a machine for free when buying a machine at Poseidon price. Apple : No beneficial solution is available charte_poseidon_finale - EN.doc 17 of 17


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