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7391X - Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement - Dump Information

Vendor : Avaya
Exam Code : 7391X
Exam Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement
Questions and Answers : 68 Q & A
Updated On : October 15, 2018
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7391X Questions and Answers

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7391X Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement

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7391X exam Dumps Source : Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement

Test Code : 7391X
Test Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement
Vendor Name : Avaya
Q&A : 68 Real Questions

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Avaya Avaya Aura Call Center

Avaya's New name middle answer Embraces Mobility, Social Media | killexams.com Real Questions and Pass4sure dumps

Laura Bassett, director of advertising for Avaya's client adventure administration and emerging applied sciences unit, said the revamped customer journey administration suite is meant to aid corporations accommodate the expanding number of shoppers who turn to their smartphones or websites like facebook to discover product assistance, as opposed to placing a call to a contact middle.

"consumers themselves have a lot more flexibility in keeping with expertise and what channel they wish to use. there is everything from cellular apps to video to social media, and, in most contemporary heritage, there's SMS, e mail and net chat," Bassett instructed CRN. "We're helping our consumers remember ... how they could influence their purchasers' adventure throughout all these channels of communication."

[Related: Avaya Channel Chief Promoted To Run Global Sales ]

Avaya unveiled 4 distinct options to assist gas this effort, the first of which is Avaya charisma name core Elite Multichannel, an up to date edition of its flagship name middle application that delivers new capabilities for tracking consumer interactions via net chat, social media and SMS. constructing on excellent of the capabilities touted by the average air of secrecy call middle Elite answer, the brand new multichannel unlock will immediately route client requests in accordance with agent availability and skill units, which means incoming requests could be directed to the primary attainable agent, or the agent best suitable to meet the request. Bassett mentioned latest call core Elite clients can add these new multichannel elements without needing to completely overhaul their existing environments.

"It offers these core, multichannel capabilities that valued clientele expect to be there in a extremely simplistic vogue, devoid of disrupting our purchasers' current operations," Bassett talked about.

Avaya additionally unveiled its new computerized Chat solution, a are living, self-carrier tool companies can set up to let valued clientele ask questions without delay on their sites. The tool uses an "intelligent response engine" that Avaya says arms it with more correct responses, and it might probably also re-direct clients to a reside agent upon request.

in the meantime, Avaya took the wraps off two new name middle analytics tools to aid companies display screen the effectiveness of their customer interactions and pinpoint motives behind lower-than-expected client engagement stages. the primary of these options is Avaya Speech Analytics, a device that mines voice-primarily based client interactions to both anticipate why a consumer has called and aid make certain first-class assurance.

lastly, Avaya announced Contact circulate Analytics, a dashboard answer that lets organizations visually music their name core workflows and ensure calls are being routed appropriately.

Avaya's announcement comes on the heels of the enterprise rolling out a virtualized, VMware-ready edition of its aura Platform, including its aura communique manager, Avaya Session supervisor, application Enablement features, air of secrecy Presence capabilities, Flare journey, charisma Conferencing, Agile Communications atmosphere (ACE) and air of secrecy call center Elite.

posted MARCH 5, 2013


Jacada Introduces a Multi-Channel computer Enhancement to the Avaya air of mystery® name center Elite Multi-Channel Platform | killexams.com Real Questions and Pass4sure dumps

ATLANTA--(enterprise WIRE)--Jacada, Inc., a number one international issuer of consumer journey technology designed to simplify the interaction between groups and their purchasers, today announced the public availability of the Jacada Multi-Channel Agent computer for the Avaya aura® call center Elite Multi-Channel Platform. Created to satisfy the demands of brokers interacting across varied channels concurrently, the multichannel agent laptop seamlessly unifies several channels into one handy interface. The enhancement is designed as a light-weight laptop alternative for the latest Avaya answer, to work with the current Avaya aura® name middle Elite Multi-Channel infrastructure and to be deployed swiftly via virtue of its thin-client design.

agents at the moment are capable of simultaneously manage dissimilar purchasers throughout distinct call core Elite channels from a unified laptop that displays a single view of every customer’s interaction. All name core Elite channels (Voice, e mail, and Chat) are unified onto a single, easy computing device for an enhanced agent experience. This effects in more productive handling of numerous shoppers from varied channels on the same time. additionally, the Jacada computer automatically dispositions the interactions, saving the brokers time and reducing error.

“The Avaya aura® name center Elite Multi-Channel Platform is a totally resourceful answer and has been deployed efficiently in lots of corporations,” said guy Yair, Co-Chief govt Officer of Jacada. “With the unencumber of Jacada Multi-Channel Agent computer for Avaya, we are enriching the Avaya charisma® call center Elite atmosphere by using proposing agents with an easy technique to control not most effective varied channels, but also assorted purchasers, concurrently via our creative 'one click away' design.”

The Jacada Multi-Channel Agent computing device completes the Avaya name middle Elite Multi-Channel Platform investment through driving greater efficiency at the agent desktop. with no trouble deployed as both a call center Elite Multi-Channel alternative laptop or as an additional element, agents will admire the benefit of use and the skill to carrier distinctive clients concurrently.

Webinars providing the Jacada Multi-Channel Agent desktop are being held on November 12th. discuss with this link to be part of the adventure: http://www2.jacada.com/EMCwebinar

For extra counsel about the Jacada Multi-Channel Agent computer for the Avaya air of mystery® call core Elite Multi-Channel Platform, visit http://www2.jacada.com/EMCDesktop

*Avaya aura® is a registered trademark of Avaya, Inc.

About Jacada

Jacada gives solutions that simplify and increase the effectiveness of customer interactions. Jacada’s mobile, consumer, agent laptop and method optimization solutions help companies reduce the cost of their operations, force client pride, and provide a complete return on funding within the first yr after deployment. centered in 1990, Jacada operates globally with places of work in Atlanta, country; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. greater advice is available at www.jacada.com.


Avaya promises Open, cell Collaboration on Virtualized structure | killexams.com Real Questions and Pass4sure dumps

BASKING RIDGE, NJ--(Marketwire - Dec 5, 2012) -

  • Avaya air of mystery purposes now VMware competent™; Brings high Reliability, Simplicity and adaptability to Virtualized Collaboration functions
  • Avaya customer RealPage uses new Avaya answer to Virtualize UC Core, speed consumer service Deployments with the aid of up to 20%
  • Avaya today unveiled its new communications structure for virtualized unified communications (UC) applications, Avaya aura® Virtualized environment (Avaya air of mystery VE), to support companies accelerate cellular collaboration purposes throughout their firm. With Avaya air of mystery VE, agencies retain the high reliability, simplicity and performance of Avaya air of mystery -- the business's next-generation collaboration platform -- while gaining flexible new options for deploying Avaya's UC and consumer carrier options in virtual architectures.

    Avaya air of mystery VE applications are precise as VMware equipped™, which is VMware's optimum stage of endorsement for virtualization applied sciences. greater companies are deciding on virtualization to cut back the complexity, device and fees of their IT operations. The important next step is the virtualization of unified communications, with 70 p.c of organizations planning to virtualize their UC applications, in accordance with Nemertes Research1. 

    Avaya charisma Virtualized environment -- mixed with Avaya's competencies in open, cell collaboration -- helps make certain that the reliability, great and availability corporations depend on in Avaya hardware-based environments get delivered into the virtualized world. Key Avaya charisma VE features include:

  • Redundancy and resiliency: all the critical techniques availability points of Avaya aura's server-based mostly platform -- including utility duplication, redundant session controls for SIP entry and a survivable core -- are maintained in Avaya charisma VE, using business continuity and cutting back risk in virtualized environments. moreover, the answer integrates with VMware vCenter™ Server equipment for diagnostics, provisioning and site visitors management to additional make sure and simplify continuity of UC.
  • A simplified, open path:  With Avaya charisma VE, organizations proceed to benefit from the equal open standards method driven with the aid of Avaya air of secrecy. moreover, virtualization permits agencies to with no trouble expand UC functions and users without including new gadget, and achieve this immediately by means of slicing deployment times from hours to minutes. agencies with VMware cloud infrastructure in their data facilities can now simply integrate Avaya charisma functions onto their current server ambiance.
  • Agile consumer provider operations: Avaya air of mystery extends virtualization to its name center utility, call center Elite. With less gadget required, companies can add contact middle brokers more hastily and price-conveniently in line with seasonal, income and purchasing trends. This brings the exciting ability to improve the oversight and delivery of customer carrier the use of virtualization.
  • With modern-day announcement, organizations also have a number of bendy alternatives for more desirable mobility and collaboration. corporations can opt for full virtualization with Avaya air of secrecy VE or proceed with the dedicated hardware approach already offered through Avaya air of secrecy. they could also combine virtualized and dedicated servers for application deployment. As yet another choice, Avaya Collaboration Pods for Avaya charisma VE can be provided as pre-packaged, all-in-one UC options for virtualized storage, computing and networking.2

    Avaya charisma Virtualized ambiance: Key add-ons The Avaya air of secrecy® platform is constructed from the following accessories, now purchasable in virtualized types:

  • Avaya aura verbal exchange supervisor is the open, enormously-legitimate and next-era communications groundwork for Avaya's UC solutions.
  • Avaya aura Session manager offers a SIP primarily based core communications architecture for on-demand access to collaboration functions and purposes.
  • Avaya aura utility Enablement features provides developer interfaces for each off-the-shelf and customized integrations with communications and business purposes.
  • Avaya air of mystery Presence functions supplies scalable, excessive efficiency presence aggregation features.
  • Avaya Agile Communications atmosphere allows utility integration with enterprise communications strategies.
  • Avaya aura call middle Elite is a part of the business's contact center suite, and the premier call-routing application for contact centers.
  • For greater guidance on these Avaya aura items visit here; For Avaya air of mystery name center Elite, talk over with right here.

    fees "Avaya air of mystery Virtualized environment helps us deliver collaboration and client event capabilities in a faster, more effective way. We virtualized our core UC infrastructure, whereas holding the continuity and resiliency required to preserve a busy 1,four hundred worker company like ours working in real time.

    "To make sure precise-notch customer service, virtualized charisma lets us ramp up contact facilities quickly -- up to twenty percent quicker. here's terrific for seasonal spikes, once we should add resources immediate. We had been in a position to install a temporary 70-agent contact center using no gadget, streamlining operations considerably. Avaya charisma VE is a major development for us and for Avaya customers, bringing Avaya's velocity, ease and reliability to the virtualized environment."--Joe McCorkle, director, IT UC/Voice services, RealPage, Inc., a leading issuer of application-as-a-carrier (SaaS) items and services for the apartment housing industry

    "As activity in virtualized solutions continues to extend, and businesses know the advantages of the utility-defined datacenter, we see the shift of actual-time collaboration applications the usage of VMware options as a step forward. Having achieved joint checking out and validation of the Avaya charisma UC functions -- and now releasing them as VMware ready™ applications -- we're supplying a strong combination to shoppers. Avaya and VMware will continue to work to meet client wants for performance and reliability as more precise-time collaboration functions are virtualized."--Parag Patel, vp, world Strategic Alliances, VMware

    "pushed via a need to in the reduction of costs, increase flexibility, and enhance resiliency, greater than 70 % of companies are planning to virtualize their UC purposes, leveraging the equal infrastructure that supports different enterprise-crucial functions. however before IT architects adopt UC virtualization, they should make sure that accessible options can meet the performance, administration, and high availability requirements linked to UC systems."--Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes research

    Story Continues

    "Avaya recognizes that any path to collaboration requires a platform that prioritizes high reliability, performance and suppleness. here's why we have now seamlessly brought these advantages from Avaya charisma into virtualized environments. With Avaya's UC functions now VMware in a position™ for virtualization, our customers can trip a quicker, extra efficient route to subsequent-generation collaboration."--Gary E. Barnett, senior vice president & everyday manager, Collaboration systems, Avaya

    extra information & counsel:

  • in keeping with IDC, 75 percent of corporations spoke of virtualization is considered for the default construct of new server hardware.3
  • The proper concern fighting organizations from expanding virtualization is reliability, in keeping with V-Index, a virtualization trade quarterly survey.four
  • Avaya aura VE can be blanketed in Avaya's latest Triple 7 advertising, which helps valued clientele of the Avaya CS1000 platform move to an Avaya air of mystery solution.
  • VMware, VMware vCenter and VMware equipped are registered trademarks and/or logos of VMware, Inc. in the u.s. and/or other jurisdictions. the use of the be aware "associate" or "partnership" does not indicate a criminal partnership relationship between VMware and some other enterprise.

    All trademarks identified by using ®, TM, or SM are registered marks, emblems, and repair marks, respectively, of Avaya Inc. Avaya and other parties may also even have trademark rights in different terms used herein.

    Tags: Avaya, Avaya air of mystery, virtualization, VMware, collaboration, mobility, unified communications, mobile collaboration, contact core

    About Avaya: Avaya is a worldwide company of enterprise collaboration and communications options, featuring unified communications, contact facilities, networking and related services to companies of all sizes everywhere. For greater suggestions please discuss with www.avaya.com.

    definite statements contained in this press unlock are forward-looking statements. These statements may be identified by way of forward-searching terminology comparable to "anticipate," "accept as true with," "proceed," "might," "estimate," "predict," "intend," "might also," "could," "plan," "talents," "predict," "should still" or "will" or different similar terminology. we've primarily based these ahead-searching statements on our latest expectations, assumptions, estimates and projections. whereas we consider these expectations, assumptions, estimates and projections are within your means, such ahead searching statements are handiest predictions and involve time-honored and unknown dangers and uncertainties, lots of which are beyond our handle. These and other essential elements can cause our specific consequences, performance or achievements to differ materially from any future results, efficiency or achievements expressed or implied by using these forward-looking statements. For an inventory and outline of such hazards and uncertainties, please confer with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or obligation to replace or revise any forward-searching statements, even if as a result of new counsel, future activities or otherwise.

    observe Avaya: Twitter, fb, YouTube, LinkedIn 

    1 Nemertes analysis 2012-13 Communications and Computing Benchmark.

    2 Avaya Collaboration Pods start trials later this 12 months.

    three IDC Market analysis standpoint: worldwide business Virtualization application, 2011, doc #232074, December 2011.

    four V-Index: Virtualization Penetration expense within the enterprise record, Q3 and Q2 2011, via Vanson Bourne market research.


    7391X Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement

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    7391X exam Dumps Source : Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement

    Test Code : 7391X
    Test Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement
    Vendor Name : Avaya
    Q&A : 68 Real Questions

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    Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement

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    Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® Call Center Elite Multi-Channel Platform | killexams.com real questions and Pass4sure dumps

    ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface. The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura® Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.

    Agents are now able to simultaneously manage multiple customers across multiple Call Center Elite channels from a unified desktop that reflects a single view of each customer’s interaction. All Call Center Elite channels (Voice, Email, and Chat) are unified onto a single, convenient desktop for an improved agent experience. This results in more efficient handling of multiple customers from multiple channels at the same time. Additionally, the Jacada desktop automatically dispositions the interactions, saving the agents time and reducing error.

    “The Avaya Aura® Call Center Elite Multi-Channel Platform is a highly innovative solution and has been deployed successfully in many organizations,” said Guy Yair, Co-Chief Executive Officer of Jacada. “With the release of Jacada Multi-Channel Agent Desktop for Avaya, we are enriching the Avaya Aura® Call Center Elite environment by providing agents with an easy way to manage not only multiple channels, but also multiple customers, simultaneously through our innovative 'one click away' design.”

    The Jacada Multi-Channel Agent Desktop completes the Avaya Call Center Elite Multi-Channel Platform investment by driving more efficiency at the agent desktop. Easily deployed as either a Call Center Elite Multi-Channel replacement desktop or as an additional component, agents will appreciate the ease of use and the ability to service multiple customers simultaneously.

    Webinars presenting the Jacada Multi-Channel Agent Desktop are being held on November 12th. Visit this link to join the event: http://www2.jacada.com/EMCwebinar

    For more information about the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform, visit http://www2.jacada.com/EMCDesktop

    *Avaya Aura® is a registered trademark of Avaya, Inc.

    About Jacada

    Jacada provides solutions that simplify and improve the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction, and provide a complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.jacada.com.


    Avaya's New Call Center Solution Embraces Mobility, Social Media | killexams.com real questions and Pass4sure dumps

    Laura Bassett, director of marketing for Avaya's Customer Experience Management and Emerging Technologies unit, said the revamped Customer Experience Management suite is meant to help organizations accommodate the increasing number of customers who turn to their smartphones or sites like Facebook to find product information, rather than placing a call to a contact center.

    "Consumers themselves have a lot more flexibility based on technology and what channel they want to use. There's everything from mobile apps to video to social media, and, in most recent history, there's SMS, email and Web chat," Bassett told CRN. "We're helping our customers understand ... how they can impact their customers' experience across all these channels of communication."

    [Related: Avaya Channel Chief Promoted To Run Global Sales ]

    Avaya unveiled four different solutions to help fuel this effort, the first of which is Avaya Aura Call Center Elite Multichannel, an updated version of its flagship call center software that delivers new capabilities for tracking customer interactions through Web chat, social media and SMS. Building on top of the capabilities touted by the traditional Aura Call Center Elite solution, the new multichannel release will automatically route customer requests based on agent availability and skill sets, meaning incoming requests will be directed to the first available agent, or the agent best suited to meet the request. Bassett said existing Call Center Elite users can add these new multichannel features without having to completely overhaul their existing environments.

    "It provides those core, multichannel capabilities that customers expect to be there in a very simplistic fashion, without disrupting our customers' existing operations," Bassett said.

    Avaya also unveiled its new Automated Chat solution, a live, self-service tool organizations can deploy to let customers ask questions directly on their websites. The tool uses an "intelligent response engine" that Avaya says arms it with more accurate responses, and it can also re-direct users to a live agent upon request.

    Meanwhile, Avaya took the wraps off two new call center analytics tools to help organizations monitor the effectiveness of their customer interactions and pinpoint causes behind lower-than-expected customer engagement levels. The first of these solutions is Avaya Speech Analytics, a tool that mines voice-based customer interactions to both anticipate why a customer has called and help ensure quality assurance.

    Lastly, Avaya announced Contact Flow Analytics, a dashboard solution that lets organizations visually track their call center workflows and make sure calls are being routed correctly.

    Avaya's announcement comes on the heels of the company rolling out a virtualized, VMware-ready version of its Aura Platform, including its Aura Communication Manager, Avaya Session Manager, Application Enablement Services, Aura Presence Services, Flare Experience, Aura Conferencing, Agile Communications Environment (ACE) and Aura Call Center Elite.

    PUBLISHED MARCH 5, 2013


    Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

    May 28, 2014 09:02 ET | Source: Calabrio, Inc.

    MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

    Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

    Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

    Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

    For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

    Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543


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    Avaya 7391X Exam (Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement) Detailed Information



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