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642-243 - Unified Contact Center Enterprise Support - Dump Information

Vendor : Cisco
Exam Code : 642-243
Exam Name : Unified Contact Center Enterprise Support
Questions and Answers : 44 Q & A
Updated On : October 19, 2018
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642-243 Questions and Answers

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642-243 Unified Contact Center Enterprise Support

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642-243 exam Dumps Source : Unified Contact Center Enterprise Support

Test Code : 642-243
Test Name : Unified Contact Center Enterprise Support
Vendor Name : Cisco
Q&A : 44 Real Questions

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Cisco Cisco Unified Contact Center

Cisco broadcasts contract to acquire BroadSoft, a frontrunner in Cloud Calling and call middle options | killexams.com Real Questions and Pass4sure dumps

SAN JOSE, CA and GAITHERSBURG, MD--(Marketwired - Oct 23, 2017) - Cisco ( NASDAQ : CSCO ) and BroadSoft ( NASDAQ : BSFT ) nowadays introduced a definitive contract for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in trade for each share of BroadSoft, or an aggregate buy fee of approximately $1.9 billion web of cash, assuming completely diluted shares including conversion of debt. The acquisition has been authorized by the board of administrators of each business.

"together, Cisco and BroadSoft will bring a sturdy suite of collaboration capabilities across every market segment," pointed out Rowan Trollope, senior vice president and prevalent manager of Cisco's applications company group. "We agree with that our combined presents, from Cisco's collaboration know-how for firms to BroadSoft's suite for small and medium corporations delivered via carrier providers will supply customers more alternative and suppleness."

"we are enthusiastic about this transaction, which represents the culmination of a robust process undertaken by BroadSoft's Board of directors to maximize shareholder cost," noted Michael Tessler, president and CEO, BroadSoft. "As corporations proceed to move towards the cloud in search of simplicity and pace, joining Cisco will allow us to bring most efficient-in-category collaboration tools and features. BroadSoft's hosted choices, bought through the provider suppliers and aimed toward small and medium agencies, are highly complementary to Cisco's on-premises and commercial enterprise-centric HCS choices. together, we can inspire teams to create, collaborate and perform in methods in no way earlier than imagined."

further and further groups are expecting entirely featured voice and make contact with middle solutions with the potential to deploy them on-premises or within the cloud. by using combining BroadSoft's open interface and specifications-based cloud voice and speak to middle solutions delivered by means of carrier company companions, with Cisco's leading meetings, hardware and capabilities portfolio, the mixed company will offer ideal-of-breed solutions for companies of all sizes and convey a full suite of collaboration capabilities to energy the way forward for work.

The acquisition of BroadSoft reinforces Cisco's commitment to Unified Communications and enhances its means to address the hundreds of thousands of growing old TDM lines poised to transition to IP know-how and cloud native options over the coming years. 

"Cisco recently marked a major milestone with our two hundredth acquisition. Acquisitions continue to be a core part of our innovation strategy and during the last two years have helped Cisco accelerate or enter areas comparable to IoT, software intelligence, AI, hyperconvergence and SD-WAN," talked about Rob Salvagno, vice president of Cisco company development. "With the addition of BroadSoft, we predict to accelerate the tempo of innovation throughout our entire collaboration portfolio."

The acquisition is anticipated to close all the way through the primary quarter of calendar year 2018, area to universal closing circumstances and regulatory assessment. ahead of the shut, Cisco and BroadSoft will proceed to function as separate companies. Upon completion of the transaction, BroadSoft personnel will be part of Cisco's Unified Communications know-how neighborhood led via vice chairman and prevalent manager Tom Puorro, beneath the applications group led by way of Trollope.

For more information about Cisco's intent to acquire BroadSoft study the blog from Rob Salvagno.

Investor and Media call Cisco vice chairman of corporate building Rob Salvagno will be part of Cisco Senior vice chairman and usual manager, purposes community, Rowan Trollope, and BroadSoft CEO Michael Tessler, to host a joint investor, media and business analyst name on October 23 at 6:00 AM PT/9:00 AM ET to talk about the proposed transaction. To view the webcast https://investor.cisco.com. Toll free dial in: 888-769-9722; or toll: 1-517-308-9258; Passcode: 6823261. convention call replay may be attainable about one hour after the conclusion of the experience on October 23, 2017 to November 6, 2017 at toll free: 800-677-5855 or toll: 203-369-3660.The replay additionally will also be available via webcast on the Cisco Investor relations site at http://investor.cisco.com, no password required.

Story Continues

About BroadSoft

BroadSoft is the expertise innovator in cloud PBX, unified communications, team collaboration, and contact core solutions for groups and service providers throughout 80 nations. we're a market chief for cloud unified communications with an open, cellular and comfy platform trusted by using 25 of the area's suitable 30 provider providers by way of revenue. Our BroadSoft business utility suite empowers users and teams to share ideas and work effortlessly to achieve step forward efficiency. For more information, seek advice from www.BroadSoft.com.

About Cisco Cisco ( NASDAQ : CSCO ) is the worldwide know-how leader that has been making the information superhighway work due to the fact 1984. Our individuals, items, and companions help society securely connect and capture the next day's digital possibility nowadays. find greater at newsroom.cisco.com and observe us on Twitter at @Cisco.

RSS Feed for Cisco: http://newsroom.cisco.com/rss-feeds

Cisco and the Cisco emblem are trademarks or registered logos of Cisco and/or its associates in the U.S. and different countries. To view an inventory of Cisco trademarks, go to: www.cisco.com/go/logos. Third-celebration emblems mentioned in this doc are the property of their respective owners. using the word partner doesn't suggest a partnership relationship between Cisco and any other company. 

ahead-searching Statements This press free up could be deemed to include ahead-searching statements, which can be area to the protected harbor provisions of the deepest Securities Litigation Reform Act of 1995, together with statements concerning the combination of the companies' products and technologies to trap market opportunity in collaboration, the anticipated benefits to Cisco, BroadSoft and their respective clients from finishing the acquisition, including the acceleration of the pace of innovation throughout Cisco's collaboration portfolio, the start of subsequent-technology collaboration capabilities for purchasers, and the acceleration of the growth of Cisco's cloud collaboration portfolio because of the acquisition, and the anticipated completion of the acquisition. Statements concerning future pursuits are in accordance with the events' latest expectations and are necessarily discipline to associated risks regarding, among different issues, acquiring BroadSoft's stockholder and regulatory approval of the acquisition or that different conditions to the closing of the transaction may additionally no longer be satisfied, the competencies have an effect on on the enterprise of BroadSoft because of the uncertainty in regards to the acquisition, the incidence of any adventure, change or different situations that might give upward thrust to the termination of the definitive agreement, the effect of any criminal court cases concerning the transaction, widely wide-spread economic conditions, the retention of employees of BroadSoft and the capability of Cisco to effectively integrate BroadSoft's market opportunities, technology, personnel and operations and to achieve expected benefits. for this reason, precise effects may fluctuate materially and adversely from those expressed in any ahead-searching statements. For advice involving other related risks, see the "risk factors" component to Cisco's most contemporary file on form 10-ok filed with the SEC on September 7, 2017, as well as the "risk factors" section of BroadSoft's most fresh studies on kind 10-okay and form 10-Q filed with the SEC on February 23, 2017 and August 7, 2017, respectively. The events undertake no responsibility to revise or replace any ahead-looking statements for any intent.

additional information and where to discover It In connection with the proposed acquisition and required stockholder approval, BroadSoft will file with the Securities and exchange commission a preliminary proxy remark and a definitive proxy commentary. The proxy observation can be mailed to the stockholders of BroadSoft. BroadSoft's stockholders are advised to read the proxy commentary (together with all amendments and dietary supplements) and other relevant substances after they turn into available as a result of they're going to include critical information.  buyers might also reap free copies of those documents (when they are available) and other files filed with the SEC at its site at http://www.sec.gov. additionally, buyers may gain free copies of the files filed with the SEC via BroadSoft by using going to BroadSoft's Investor family members page on its corporate web site at http://traders.broadsoft.com or via contacting BroadSoft Investor members of the family at (561) 404-2130.

BroadSoft and its officers and directors and different participants of management and employees may be deemed to be contributors in the solicitation of proxies from BroadSoft's stockholders with admire to the acquisition. guidance about BroadSoft's government officers and directors is determined forth within the proxy remark for the BroadSoft's 2017 Annual meeting of Stockholders, which became filed with the SEC on March 17, 2017, and BroadSoft's other filings with the SEC. buyers may additionally attain greater exact guidance regarding the direct and oblique interests of BroadSoft and its respective government officers and administrators in the acquisition by using analyzing the preliminary and definitive proxy statements involving the transaction, which may be filed with the SEC.

in addition, Cisco and its officers and administrators can be deemed to have participated in the solicitation of proxies from BroadSoft's stockholders in desire of the approval of the transaction. advice concerning Cisco's directors and executive officers is decided forth in Cisco's proxy statement for its 2016 Annual meeting of Shareholders, which became filed with the SEC on October 24, 2016, annual record on form 10-ok filed with the SEC on September 7, 2017, kind eight-ok filed with the SEC on September 18, 2017, and form 8-ok filed with the SEC on March 13, 2017. These documents are available free of cost on the SEC's web site at www.sec.gov or by using going to Cisco's Investor members of the family site at http://investor.cisco.com.


Tympani Inc., recognized through Cisco as Unified Contact center enterprise licensed know-how company in the u.s. | killexams.com Real Questions and Pass4sure dumps

This designation recognizes Tympani as having fulfilled the training necessities and application must haves to sell, installation and assist Cisco Unified Contact middle options targeted to the high-conclusion commercial enterprise contact core marketplace.

Chicago, IL (PRWEB) December 01, 2015

Tympani Inc., introduced nowadays that it has finished the Unified Contact core business licensed technology issuer (ATP) fame from Cisco. This designation recognizes Tympani as having fulfilled the practicing requirements and application necessities to sell, deploy and help Cisco Unified Contact core solutions centered to the excessive-end commercial enterprise contact center marketplace.

Ed Kapelinski, President of Tympani cited, "As a crucial strategic piece of our consultancy, our contact center crew become developed over time to make certain we have the experience, potential, capabilities, and depth to supply the remarkable customer carrier required to turn into a UCCE superior know-how accomplice. We appear ahead to serving the needs of recent and latest UCCE purchasers."

To qualify for Cisco Unified Contact center ATP status, Tympani had to meet a number of necessities, from reaching the Cisco advanced Unified Communications Specialization to protecting excessive stages of consumer delight. Channel companions have to have team of workers that may fulfill selected job responsibilities. companions are additionally required to construct a lab for construction and consumer-fault replication. The lab must contain latest, upgraded and maintained Cisco Unified CCE options, every configured for precise world testing to simulate specific conclusion-person situations.

The Cisco licensed expertise company (ATP) application is part of Cisco's go-to-market method for rising applied sciences. The program helps Cisco to outline the potential, abilities and features that channel partners should correctly sell, installation and support an rising know-how. because the market adjustments, an ATP can be discontinued or evolve right into a Cisco specialization.

ABOUT TYMPANITympani Inc. is an IT consulting and engineering company with one goal: to help its corporate customers be assured of their IT selections. Tympani's manner-oriented strategy identifies the top-quality expertise for the customer's enterprise and IT lifecycle needs. Tympani consultants combine company event and technical advantage to supply comprehensive functions-from know-how assessment to consultation, implementation and management of IT infrastructure, cloud computing, unified communications, contact middle, and catastrophe healing. Headquartered in suburban Chicago, Tympani works with mid-market and enterprise consumers nationwide to aid their business method with most beneficial IT options.

Cisco, the Cisco brand and Cisco programs are registered logos of Cisco systems Inc. within the u.s. and certain other nations

For the common version on PRWeb visit: http://www.prweb.com/releases/2015/eleven/prweb13095275.htm


Cisco Certifies CBTS as Unified Contact middle commercial enterprise accomplice | killexams.com Real Questions and Pass4sure dumps

February 29, 2016 09:35 ET | source: Cincinnati Bell Inc

CINCINNATI, Feb. 29, 2016 (GLOBE NEWSWIRE) -- Cisco has named Cincinnati Bell technology options as one in all its Unified Contact middle commercial enterprise (UCCE) partners in the u.s.. As a licensed know-how provider for Cisco UCCE solutions, CBTS adds Cisco’s most exclusive designation to its already vast portfolio of certifications.

CBTS is dedicated to serving as a strategic companion for enterprise corporations that need to offer their consumers a dynamic, world-type contact center adventure, which can boost customer delight and ordinary enterprise profitability. incomes Cisco’s UCCE certification extra strengthens CBTS’ means to execute on this dedication.

“As a Cisco UCCE companion, we are able to give commercial enterprise purchasers quite a number resourceful solutions for their contact facilities,” mentioned Al Early, vice chairman of IT solutions and revenue at CBTS. “This certification - when combined with our current deep skills in other applications - extra differentiates CBTS in the market.”

commercial enterprise corporations are increasingly investing in client contact facilities and moving toward “Omni-channel” options that facilitate interactions throughout lots of systems – together with voice, video, immediate messaging and email. As a Cisco UCCE associate, CBTS can carry to enterprise customers both the know-how infrastructure and the indispensable functions to create this ambiance.

“Our business company customers wish to provide an attractive service event where interactions with their personal purchasers take place on assorted structures,” pointed out Early.  “They respect that a superb contact center journey strengthens their manufacturers, and sooner or later adds value to their companies.”

CBTS can leverage Cisco’s UCCE solutions throughout a number of contact core models. This contains creating a premise-based solution; supplying a managed functions answer throughout several residences; and providing a cloud providing.

For greater counsel on CBTS and its full suite of company options, go to www.cbts.internet.

About CBTS

CBTS is a unconditionally owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the statistics networking capabilities of Cincinnati Bell with subsequent-era managed services that provide groups with flexible options for conclusion-to-end IT deployment. The CBTS company model can support businesses boost productiveness and operational effectivity while cutting back fees and dangers through solutions that center of attention on business continuance, compliance, safety, and expertise infrastructure. For extra tips, consult with www.cbts.net.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

Cincinnati, Ohio, united states

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

642-243 Unified Contact Center Enterprise Support

Study Guide Prepared by Killexams.com Cisco Dumps Experts


Killexams.com 642-243 Dumps and Real Questions

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642-243 exam Dumps Source : Unified Contact Center Enterprise Support

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Test Name : Unified Contact Center Enterprise Support
Vendor Name : Cisco
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BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center | killexams.com real questions and Pass4sure dumps

February 14, 2017 08:00 ET | Source: BroadSoft, Inc.

photo-release

Cloud Line Shipment Projected to Surpass CPE by 2020

Cloud Line Shipment Projected to Surpass CPE by 2020

BroadSoft, Inc.

Cloud Installed Base Lines

Cloud Installed Base Lines

BroadSoft, Inc.

GAITHERSBURG, Md., Feb. 14, 2017 (GLOBE NEWSWIRE) -- BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication software as a service (UCaaS) leader, today announced a migration plan for Avaya customers to rapidly and simply migrate to business cloud services with BroadSoft Business. BroadSoft, through service provider partners, provides a fully integrated portfolio of enterprise-ready cloud PBX, unified communications (UC), contact center and team collaboration applications.

With the BroadSoft cloud migration plan, Avaya customers and partners will run hybrid solutions that not only leverage existing PBX and premise-based investments, but also have the flexibility to add cloud services such as mobile UC, team productivity and enterprise messaging, or BroadSoft cloud contact center solutions, all built to scale to support the largest multinational, multi-site operations.

A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/500a1031-d2ba-4124-9e62-910a73775654 

“For years businesses relied on expensive premise systems - not because they were the best choice, but because they were often the only choice,” said Taher Behbehani, chief digital and marketing officer, BroadSoft. “But today it is absolutely clear that premise is dead, and businesses choose the cloud to stay competitive. BroadSoft is the cloud UC global market share leader with the portfolio, scalability and trusted track record that enables businesses to move to the cloud, and fully realize the communication and collaboration benefits the cloud delivers.”

BroadSoft Business recently surpassed 15 million cloud UC lines deployed globally – an industry leading milestone that is 3x greater than the next closest competitor Cisco and 10x greater than RingCentral. In addition to Cloud PBX, SIP Trunking and advanced mobility, BroadSoft Business offers an advanced portfolio of services, including:

  • UC-One – A Unified Communications as a Service (UCaaS) contextual collaboration suite with integrated HD audio and video, messaging, screen sharing, file sharing, and conferencing, available on pc, browser, tablet and mobile phone.
  • CC-One – A data-driven cloud contact center solution that uses predictive analytics to lower operating costs and improve business outcomes.
  • Team-One – A powerful cloud team collaboration solution that places all the tasks, files, messages and notes a business user needs in one workspace, along with video conferencing, click-to-call, screen sharing and integrations with popular business apps. 
  • A second photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/66a86af1-0ddb-4605-8a5a-54afdbf4730d

    Avaya business customers interested in adding BroadSoft Business cloud solutions benefit from the ‘Powered by BroadSoft’ program, which ensures that all channel partners have the tools, training, support and infrastructure to meet every business need throughout the entire buyer’s journey.

    For additional information, click here.

    Forward-Looking Statements:

    This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by their use of terms and phrases such as “enables” and “can,” and other similar terms and phrases and include, among others, statements regarding the benefits to Avaya’s customers resulting from the use of BroadSoft’s products and services, including the BroadSoft Business platform. The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from the results anticipated by these forward-looking statements, including, but not limited to, the financial and other benefits to BroadSoft resulting from the migration of Avaya customers to BroadSoft,  as well as those factors contained in the “Risk Factors” section of BroadSoft’s Form 10-K for the year ended December 31, 2015, filed with the Securities and Exchange Commission, or SEC, on February 29, 2016, and in BroadSoft’s other filings with the SEC. All information in this release is as of February 14, 2017. Except as required by law, BroadSoft undertakes no obligation to update publicly any forward-looking statement made herein for any reason to conform the statement to actual results or changes in its expectations.

    About BroadSoft:

    BroadSoft is the technology innovator in cloud communications, collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance.

    For additional information, visit www.BroadSoft.com.

    Twitter | LinkedIn | Work It!

    Investor Relations: Chris Martin +1 561-404-2130 cmartin@broadsoft.com Media Contacts: Americas Brian Lustig, Bluetext PR for BroadSoft US +1 301.775.6203 brian@bluetext.com Europe Andy Crisp / Jon Bawden / Kate Anderson, Cohesive for BroadSoft UK +44 (0) 1291 626200 broadsoft@wearecohesive.com APAC Terry Alberstein, Navigate Communication +61 (0) 458-484-921 terry@navigatecommunication.com.au

    Gaithersburg, Maryland, UNITED STATES

      http://www.broadsoft.com/

    Investor Relations: Chris Martin +1 561-404-2130 cmartin@broadsoft.com Media Contacts: Americas Brian Lustig, Bluetext PR for BroadSoft US +1 301.775.6203 brian@bluetext.com Europe Andy Crisp / Jon Bawden / Kate Anderson, Cohesive for BroadSoft UK +44 (0) 1291 626200 broadsoft@wearecohesive.com APAC Terry Alberstein, Navigate Communication +61 (0) 458-484-921 terry@navigatecommunication.com.au Cloud Line Shipment Projected to Surpass CPE by 2020

    Cloud Line Shipment Projected to Surpass CPE by 2020

    BroadSoft, Inc.

    Formats available:

    Cloud Installed Base Lines

    Cloud Installed Base Lines

    BroadSoft, Inc.

    Formats available:

    Formats available:


    CallTower Continues to Invest in Skype for Business for Companies with… | killexams.com real questions and Pass4sure dumps

    CallTower Continues to Invest in Skype for Business for Companies with Less than 500 Users

    We continue to be a strategic Microsoft solution provider and will support Skype for Business users today and with the release of Skype 2019.

    Past News Releases

    RSS

    SOUTH JORDAN, Utah and BOSTON (PRWEB) October 04, 2018

    CallTower Inc., a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, was present at Microsoft Ignite 2018, in Orlando, Florida, when Microsoft made a major announcement regarding the support of Office 365 communication solutions.

    Microsoft issued a statement about the new direction of Skype for Business Online, outlining the following changes:  

  • Starting October 1, 2018, Microsoft will stop companies with fewer than 500 employees from joining Skype for Business Online, instead offering Microsoft Teams 
  • Microsoft is already initiating upgrades from Skype for Business Online to Microsoft Teams for existing small business clients 
  • Microsoft will set the deadline for retiring Skype for Business Online in the near future 
  • This announcement has been anticipated since last year’s Ignite Event when Microsoft announced that Teams would eventually replace Skype for Business Online. Many companies are in a transition period running both solutions in sync. The interoperability at this time is not robust and many companies have not embraced Microsoft Teams as their primary communications and collaboration solution.

    With Microsoft’s latest announcement, many Skype for Business customers are concerned that their primary communication solutions will lose support or cease to function. CallTower remains committed to delivering full support for both Skype for Business and Microsoft Teams with key integrations. CallTower’s certified Microsoft engineers design customized solutions to simplify business communication technologies. CallTower’s highly trained 24/7/365 US-based client representatives ensure users are fully supported. CallTower will roll out Skype for Business Server 2019 Edition to sustain native ongoing support of Skype.

    “We continue to be a strategic Microsoft solution provider and will support Skype for Business users today and with the release of Skype 2019,” said CallTower Chief Revenue Officer, William Rubio. “We are excited at the opportunity to service customers with their transition to a private cloud Skype solution, fully supported by CallTower for many years to come.” 

    About CallTower 

    CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® Unified Communications Manager, Microsoft® Skype for Business, CT Cloud, CT Cloud Boost, Office 365 and Zoom Video Communications for business customers. 

    CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.

    Contact Author

    Seanna Baumgartner CallTower+1 (617) 936-7793Email > Visit website

    Media

    Skype for Business

    Marin Tracking US


    PHH Mortgage Moves its Contact Center to the Cloud with Serenova | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!Jacada Automation Platform – offering Intelligent Self-Service integrated with CxEngage enables PHH to drive more customer self-service through a dynamic, digital support ... their business on six dis...


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    Cisco 642-243 Exam (Unified Contact Center Enterprise Support) Detailed Information



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