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642-165 Questions and Answers
Which three of the following are licensed Cisco CRS 4.0 software products? (Choose three.)
IPCC Express (Standard, Enhanced, or Premium)
IP Queue Manager
Answer: A, B, D
What are two ways a call can be documented as abandoned? Select two.
The agent hangs up on the caller.
The caller hangs up before reaching an agent.
The caller hangs up after reaching a session-handled step.
The caller hangs up before reaching a session-handled step.
Answer: B, D
Which feature is disabled on Cisco agent desktop ?
Call-control button Answer: B QUESTION: 163
Contact service queue
Which three Cisco unified contact center application admin tasks may be performed by a supervisor who does not have administrative privilege?
Enable automatic work
Answer: B, C, D
Which Cisco ccx plate form set support the use of an embedded browser ?
Enhanced & premium
Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?
Cisco agent desktop
Cisco desktop work flow adm
Cisco unified communication manager
Work flow management
Answer: A, C
Which one is the Enhanced premium on cc express ?
Agent to agent text chatting
Which interface do the CUC manager and Cisco unified ccx use for call control ?
In Cisco unified ccx,where is wrap-up data enabled ?
In the Cisco supervisor desktop
In csq configuration on application administrator
On work flow groups on Cisco desktop work flow adm
In resource configuration or app adm
Which subsystem handles connection between CCX and enterprise database?
How many license should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?
Which interface is used to configuration debug parameter for log files?
Data store control center
Alarm and Trace Configuration
Agent email is a Cisco unified ccx feature available in which ?
Premium & std
Premium and enhanced
Which two tasks must an administrator perform on Cisco desktop adm to support presence?
Assign contact list to a CSQ
Assign contact list to workflow
Assign an SME to a contact list
Assign a contact list to a skill
Assign and sort to a CSQ
Answer: B, C