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1Z0-202 Questions and Answers
In which three ways can a Siebel task be invoked? (Choose three.)
by scheduling an activity
by a long-running workflow
by clicking a link in the task pane
by clicking an entry in the user's inbox
by navigating to the Tasks screen in the site map
by right-clicking on a view and selecting Invoke Task
Answer: B, C, D
Which object definitions in the Business Layer do List columns and controls in the UI Layer
In Siebel Tools, you select Tools > Check Out and then select the Account project. You note that
the Check Out button is inactive (greyed out). Choose two reasons this might occur. (Choose two.)
You have already checked out the project.
Another developer has already checked out the project.
Allows Object Locking is set to TRUE for this project.
You have not yet performed a Get on this project.
A Developer Web Client is running and connected to your local database.
A Developer Web Client is running and connected to your server database.
Answer: B, C
You modified the Contact List Applet, but you do not see the new list column when you log in to the Developer Web Client. Which two may cause this? (Choose two.)
You modified the 1:Base mode.
You modified the 1:EditList mode.
You compiled All Locked Projects from Tools into the client .srf file.
You set the HighInteractivity parameter to TRUE in the client uagent.cfg.
You forgot to compile All Locked Projects from Tools into the server .srf. file.
You previously used Columns Displayed to save a set of columns for the applet that did not
include that column.
Answer: A, F
Where can a run-time event be specified in a Workflow process?
in the Start step properties
on the branch following the start step
in the Siebel Operation step properties
on the branch following a Siebel Operation step
Your team extended the Siebel database by creating a new stand-alone table. Select the two true
statements. (Choose two.)
This table does not contain a ROW_ID column.
The user key for this table is ROW_ID, NAME, TYPE.
The table cannot be added to an existing dock object.
This table contains a PAR_ROW_ID column acting as a foreign key to the S_PARTY table.
You can create an intersection table to support M:M relationships between business
components based on this table and other business components.
Answer: C, E
You need to edit your company structure in the Siebel application. Which two are you able to do? (Choose two.)
delete a division
remove an organization
change a division's organization
change the name of an organization
Answer: C, D
Where would you find Siebel specific tags that begin with swe:
in cascading style sheets
in Siebel configuration files
in Siebel Web template files
in Siebel Web Server Extension files
Which three are true about Siebel Servers? (Choose three.)
are J2EE application servers
may run the Call Center object manager
may run the Siebel Web Server Extension
may run the Enterprise Integration manager
can only be installed on one machine in the enterprise
may be installed on several machines in the enterprise
Answer: B, D, F
Your business model requires that you change the Job Title for contacts to be a required field. Select the true statement.
You cannot copy records whose Job Title is NULL.
You must modify the JOB_TITLE column of the S_CONTACT table to make it non-
Existing contacts whose Job Title is NULL will be visible only in the contacts
You specify the Job Title field as required by setting the Required flag to TRUE in the
You specify the Job Title field as required by setting the Required flag to TRUE in the
appropriate business component.
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Siebel 8 Consultant Exam
Introducing Siebel Applications
Describe Siebel Customer Relationship Management (CRM) applications and how they are classified
Identify the common business entities found in Siebel CRM applications
Using the Siebel Web Client
Start and log in to a Siebel application
Navigate screens and views in the application
Identify major user interface (UI) features in a Siebel CRM application
Working With Siebel Data
Create, modify, and delete records
Query for records in a Siebel CRM application
Responsibilities and Views
Describe the purpose of a responsibility
Create a new responsibility
Modify an existing responsibility
Users, Positions, and Organizations
Describe how data access is controlled by users, positions, and organizations
Implement the company structure using divisions, organizations, positions, users, and employees
Controlling Access to Customer Data
Describe the difference between customer and master data in Siebel applications
Describe the different Access Control mechanisms used to restrict access to data in Siebel applications
Identify the different view types used for different types of users
The Siebel Web Architecture
Identify the pieces that make up the Siebel Web architecture
Identify the role of each piece of the architecture
Describe how Siebel requests are processed
Server Components and Parameters
Define component groups
Describe parameters as inputs for components
Describe the various levels at which you can set parameters and how to set them
Describe named subsystems and job templates
Monitor the state of the enterprise, and individual servers and components within that enterprise
Perform routine administrative tasks on the enterprise, including: a. Managing components b. Backing up and restoring the enterprise c. Setting logging options d. Submitting jobs
Siebel Client Types
Identify the various Siebel clients
Describe files associated with each client, including configuration files and local databases
Describe how each client accesses Siebel servers and data
Securing Access to the Application
Describe the types of user authentication supported by Siebel applications
Explain the role of the security adapter
Describe Single Sign On (SSO) security and how it differs from other authentication methods
Installing Siebel Applications
Describe pre-installation steps necessary to prepare your environment for a Siebel installation
Install the Siebel application
Perform post-installation steps to verify your Siebel environment
Describe how to use the multi-server update tool to automate installations
Siebel Application Architecture
Describe the major types of object definitions
Describe the relationships between them
Using Siebel Tools to Examine Object Definitions
Describe the differences between object types and object definitions
Use Siebel Tools to examine parent and child object definitions
The Siebel Data Model
Describe the purpose of the Siebel Data Model
Describe the role of primary and foreign keys, indexes, and user keys
Identify prominent tables in the Siebel Data Model
Siebel Business Components
Define a business component
Describe how business component fields at the business object layer are mapped to columns at the data layer
Describe how base and joined tables are used as a part of this mapping
Siebel Business Objects
Describe how business objects focus data presented in the UI based on context
Describe how views reference business objects
Describe how links are used to relate parent business components to child business components
List the critical elements of the Siebel configuration strategy
The Configuration Process
Describe the development environment architecture
Set up the development environment
Managing Object Definitions
Explain the role of projects
Manage object definitions using Check Out and Check In
Lock projects locally
Editing and Compiling Object Definitions
Create new and edit existing object definitions
Validate edited object definitions
Archive object definitions and projects
Compile object definitions into a repository file
UI Layer Configuration: Web Templates
Describe the role of Siebel Web template files
Describe the role of Siebel tags in template files
List the types of templates
Describe how to register, associate, and bind a template file
UI Layer Configuration: Applets
Create and modify a list applet
Create and modify a form applet
UI Layer Configuration: Applications, Screens, and Views
Configure how a view is accessed on a screen
Change the order of screen views for a screen
Create and administer a view
Associate a view with a template
UI Layer Configuration: Drilldowns
Configure drilldown to a related view
Enable the thread bar
Business Layer Configuration: Joins
Create a join that brings data from a standard table into a standard business component
Create a join that brings data from a party table into a standard business component
Create a join that brings data from a party table into another party business component
Business Layer Configuration: Existing Business Components and Fields
Edit business component properties to capture business logic
Describe business component view modes
Edit field properties to capture business logic
Specify business component and field user properties
Business Layer Configuration: New Business Components and Fields
Create a new business component (BC)
Add a business component to a business object
Business Layer Configuration: Picklists
Describe the differences between dynamic and static picklists
Administer a list of values
Configure a static or dynamic picklists
Configuring Multi-Value Groups
Describe multi-value groups and their benefits
Use Siebel Tools to configure a multi-value group
Data Layer Configuration
Create extension columns in a table
Create custom tables: standalone table, 1:1 extension table, 1:M extension table, intersection table
Siebel Business Services
Describe a business service
Describe the structure and role of property sets
Use the business service simulator to test a business service
Building Siebel Workflow Processes
List the types of workflow processes and workflow steps
Create a new workflow process and configure business service, Siebel operation, and decision steps
Testing and Deploying Workflow Processes
Test a Siebel workflow process using the simulator
Deploy a Siebel workflow process
Executing Workflow Processes
Describe the workflow execution architecture
List several ways to invoke workflow
Invoke a workflow process using a run-time event
Invoke a workflow process using a custom control
Using Workflow Policies
Create a workflow policy that invokes a workflow process in the Workflow Process Manager server component
Enable the workflow policy using workflow server components
Siebel Task UI
Describe the role and benefits of Siebel Task UI
Invoke and complete a task
Task UI: Creating a Task
Identify the major components of a task
Configure a task
Administer a task
Transient Business Components and Branching
Describe the role of transient business components and task applets
Configure branching logic in a task
Introducing Siebel Assignment Manager
Explain the role of Siebel Assignment Manager
List the elements used to create rules that assign business data
Creating Assignment Rules
Create an assignment rule that assigns sales data to a sales team
Create an assignment rule that assigns service data to a skilled employee
Test assignment rules
Tailoring Assignment Manager Behavior
Describe the steps in the assignment methodology
Prioritize rules using exclusive rules and rule group sequencing
Modify the behavior of an assignment object
Invoking Siebel Assignment Manager
List the modes in which Assignment Manager can be invoked
Invoke Assignment Manager in dynamic mode
Describe how state models can enforce business logic
Create a new state model
Introducing Enterprise Integration Manager
Describe the features of Enterprise Integration Manager (EIM)
Introducing Application Deployment Manager
Describe the Application Deployment Manager (ADM) architecture
Describe how deployment options are configured
Deploying Application Customizations
Use the packager utility to bundle application customizations
Deploy a package using the ADM command-line interface
Siebel Party Business Components
Define a party business component
Describe the role of S_RTY and its extension tables in storing party business component data
Describe how data is stored differently for non-party business components and party business components
Describe how implicit and explicit joins are used with party business components
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ORACLE CERTIFICATION NEWS
CUSTOMER FEEDBACK HELPS SHAPE THE ORACLE CERTIFICATION PROGRAM
We want to thank you for the suggestions that you submit to us!We get a great amount of feedback and suggestions from students and certification candidates about tweaks and changes that we should make to the Oracle Certification Program. The suggestions are very diverse and range from small to monumental.
Examples of small suggested changes include accept a new course towards the Hands-on Course Requirement or adding some information to our website. These types of changes are often easy to make and tend to get implemented more frequently than not.
On the other hand, we’ve also received large suggested changes. We even recently had some people become very insistent that we make major changes to the database-related tracks, such as scrapping the OCA, throwing out the course requirement, and making the OCP exams like the OCM exams. Because most of the changes that we make are on a limited and calculated scale and are incremental in nature, we won’t be doing anything drastic or major like that anytime soon.
Some of the reasons that we typically do not make sweeping significant modifications to the program include:
Big changes are disruptive. There are literally thousands of people in the process of getting certified right now at one level or another. Major program changes interrupt their progress and their preparation.
Large changes are typically costly. Major changes would pose great cost to Oracle, which would in turn result in increased costs to the candidate. For example, re-formatting the OCP exam so it could be like the OCM exam would skyrocket the price to roughly $1,000 (USD) per exam – an astronomical increase from its current price of only $125 dollars (USD). Additionally, we could then be limited to only being able to offer the exams in a select few locations, resulting in candidates needing to travel great distances in order to sit the exam.
Major changes create confusion to students, partners, and employers. A few years ago we undertook a large effort when we modified the program in Japan in order to more closely align it with the global program. Significant changes were made to both the track structure and the certification naming conventions. An unwanted side effect of this update was noticeable confusion among people in understanding how the old credentials fit under the revised program. Version and level upgrades became confusing, and unfortunately—the number of participants dropped for several years afterward. Additionally, we received a countless number of complaints related to the change.
So we are sorry to disappoint those of your who look for wide and significant changes to the program, we will continue to work on incremental things that add value to our credentials, make them more accessible, and provide tools and offerings that help to enhance the careers of those whom we certify.
HOW DO WE SELECT WHICH CERTIFICATIONS TO BUILD?
We’ve received many questions that basically ask, “How do you choose which certifications to build?” We think it’s a great question, and thought it would be good to share the answer with you here.
Obviously—given the sheer number of Oracle products—we are not able to build a certification for every Oracle product. But there are several major parameters that we use when considering new certification offerings.
In order to build a certification, we first define that certification with (a) a clearly identifiable job role and (b) a reasonable level and scope of difficulty—based upon training and experience—that fits exactly how the product is administered, developed, deployed, and so on. This is a large task that can be much more difficult than it may sound. Oracle University takes great care to avoid defining a certification that is too broad (making it inaccessible to most) or is too narrow (and hence, diluting its value).Another key consideration is that the nature of some products may either be too diverse, or are packaged in such a manner that a certification would not be warranted.
An additional factor that we consider in defining the certification model is the actual product’s roadmap and revision cycles.
Based upon the certification’s definition, we then begin an assessment to determine how many people will actually certify once the certification is built, and compare this to the forecast cost of building the certification. Industry estimates currently put the cost of developing a single certification exam between $30,000 and $50,000.
The decision to build a certification, therefore, requires that we have a minimum number of people to participate—not only to justify the financial cost, but also to participate in the beta testing period, which is key to ensuring sound, statistical data for strong psychometric exam validity.
A large number of people are required to develop the exam, including SMEs (subject matter experts), project managers to manage the development, and psychometricians to guide the exam’s item selection, passing score determination and other analysis requirements. With each exam typically being a multiple-month project, the time and effort required of these development resources can be significant.
Although there are other minor factors as well, these considerations above are some of the key initial issues that we account for when making the decision whether to create a new Oracle certification. Ignoring or deviating from these decision points can result in disappointing results in the certification track. Consequently, we at Oracle University take great care to ensure that sound assessment principles are employed before making the decision to launch a new certification.
ORACLE CERTIFICATION SALARY SURVEY UPDATE
We just closed the Oracle Certification Salary Survey a few days ago, and are now compiling and analyzing the data. Here’s a big “thank you” to all of you who completed the survey.
The survey ran through mid-May, and is something that we hope will shed some good insight into the salaries that certified people earn, how they compare globally, and how holding one or more Oracle certifications has benefited your earnings.
Stay tuned, as we’re looking forward to sharing the results both here and on our blog.
ORACLE UNIVERSITY EMEA HOSTS NEW “BUSINESS BRAIN TRAINING SEMINAR”
Preparing for a certification exam? Then you know that dealing with information overload is a huge challenge in today's business environment. The explosion of information and continuous pressure to increase productivity make it necessary that we acquire techniques to learn faster, and process information in less time and with less stress.
Oracle University EMEA is offering the Business Brain Training Seminar on May 19-20th 2009 in London. This seminar combines speed reading, mind mapping, memory training, and creative thinking to help you work smarter and more efficiently.
For more information or questions, call (800) 358-1058 +44 845 777 7711, or email eduquery_ukoraclem .
Business Brain Training Seminar: Find Out More
Lean More: Email Oracle University
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Two New Training Paths Released for Siebel 8 Certification Candidates
Oracle University has released two new Siebel 8.1.x training courses, resulting in a total of four possible training paths available for the Siebel 8 Consultant Oracle Certified Expert (OCE) certification.
In addition to the existing Siebel 8.0 training options, candidates may now choose from the following two new Siebel 8.1.x training paths:
A single 15-day Siebel 8.1.x Core Consultant Course (to be released), or
A combination of three 5-day Siebel 8.1.x courses (Tools, Business Automation, and Installation & System Administration)
Any one of the below training paths will now meet the requirements for Siebel 8 Consultant Certification:
click to enlarge (new window)
Because the Siebel 8.0 Consultant certification exam is supported by both the Siebel 8.0 and Siebel 8.1 training tracks; any of these training paths above are appropriate for preparing for the Siebel 8 Consultant certification exam (">1Z0-202). Candidates however are encouraged to choose and then remain upon a single path to ensure the smoothest and quickest exam preparation.
For an overview and more detailed information on Siebel 8 certification, please visit the Siebel 8 Consultant Certified Expert track page.